Location: Melbourne (Hybrid) | Australia Focus (500+ Employee Organisations)

Sell AI that actually transforms how organisations operate.

At Synergy Enterprise Solutions , we help customers move beyond AI pilots into real, measurable outcomes that improve customer and employee experience, productivity, cost-to-serve and revenue.

We design and deliver AI-powered service and workflow solutions across platforms including Zendesk,

AWS (Connect + AI), Genesys and HubSpot spanning:

- Voice AI & conversational automation
- Agentic AI across CX and business workflows
- Customer, employee and ITSM transformation
- Contact centre modernisation

What you'll do

- Drive new business growth across mid-market and enterprise organisations throughout Australia
- Build and manage a portfolio of customers, identifying expansion and cross-sell opportunities over time
- Generate pipeline through outbound activity, networking, referrals and our partner ecosystem
- Engage senior stakeholders across CX, IT, Digital, Operations and Customer Service
- Lead consultative sales processes focused on business outcomes rather than product features
- Own opportunities end-to-end, from discovery and qualification through to close and handover

What you bring

- Proven success winning new business and growing customer relationships
- Experience selling CX, contact centre, SaaS, cloud or IT services solutions
- Ability to navigate complex,



multi-stakeholder sales cycles
- Solid commercial, discovery and consultative selling skills
- Comfortable creating your own opportunities and building pipeline, rather than relying solely on inbound leads
- Curious, adaptable and excited by AI, customer experience and emerging technologies

Why Synergy Enterprise Solutions

- Sell cutting-edge AI and CX solutions with measurable business impact
- Partnerships across AWS, Zendesk, Genesys, HubSpot and Twilio
- Work alongside experienced CX, contact centre and AI specialists
- High-autonomy culture where initiative, accountability and results are rewarded
- Well-established business with great customers, combined with the agility, pace and entrepreneurial mindset of a smaller company

Who thrives here This role is ideal for someone who enjoys building relationships, creating opportunities and helping customers solve meaningful business challenges. W e're looking for applicants comfortable taking ownership, opening doors, creating momentum, and owning outcomes.

If you enjoy the challenge of winning new business while growing long-term customer relationships in a fast-moving AI and CX landscape, we'd love to talk.

If you've built your career in highly structured environments with large support teams generating the majority of opportunities, this role may not be the right fit.

📌 Enterprise Business Development Manager – AI & CX Transformation (Melbourne)
🏢 Synergy Enterprise Solutions
📍 Melbourne