About the role

Coolabaroo Services is seeking an Experienced Housing Case Worker to join our dedicated team in Gosnells, WA. This is a full-time position that plays a vital role in supporting individuals and families within our community who are experiencing housing instability or related challenges. As a Housing Case Worker, you will be instrumental in connecting vulnerable community members with appropriate housing solutions, support services, and resources that enable them to achieve housing stability and improve their overall wellbeing.

This role is essential to our mission of providing culturally sensitive and inclusive services to Indigenous and multicultural communities.

Key responsibilities

- Conduct comprehensive assessments of clients' housing needs, circumstances, and barriers to secure accommodation

- Develop individualised case management plans in collaboration with clients to address housing goals and support requirements

- Provide advocacy and support to clients in securing and maintaining appropriate housing arrangements

- Liaise with landlords, real estate agents, government agencies, and community organisations to facilitate housing access and tenancy support

- Assist clients with housing applications, tenancy agreements, and understanding their rights and responsibilities as tenants

- Provide ongoing support and monitoring to ensure clients maintain stable housing and address emerging issues promptly

- Connect clients with additional support services including financial assistance, counselling, employment support, and health services as needed

- Maintain accurate and timely case records and documentation in accordance with organisational policies and legislative requirements





- Participate in team meetings, supervision, and professional development activities

- Demonstrate cultural competency and sensitivity when working with Indigenous and multicultural communities

What we're looking for

- Minimum of 3 years' experience working in housing support, case management, community services, or a related field

- Demonstrated experience working with vulnerable or disadvantaged populations, including Indigenous and/or multicultural communities

- Strong understanding of housing issues, homelessness, tenancy law, and available housing support services and programs

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds

- Proven ability to work collaboratively with clients, colleagues, and external agencies to achieve positive outcomes

- Strong organisational and time management skills, with the ability to manage multiple cases and competing priorities

- Knowledge of and commitment to cultural competency, particularly in relation to Indigenous and multicultural service delivery

- Current working with children check (or willingness to obtain) and a valid driver's licence

- Tertiary qualifications in social work, community services, psychology, or a related field are advantageous





- Proficiency with computer systems and case management software

What we offer

At Coolabaroo Services, we are committed to supporting the wellbeing and professional development of our staff.

We offer competitive remuneration, ongoing training and professional development opportunities, and access to employee assistance programs. We foster a collaborative and inclusive workplace culture that values diversity and promotes work-life balance. Staff are encouraged to take advantage of professional development opportunities to advance their skills and career progression. We provide a supportive supervision and mentoring framework to help you succeed in your role and achieve your career goals.

About us

Coolabaroo Services is a community-focused organisation dedicated to providing high-quality, culturally responsive services to Indigenous and multicultural communities. We are committed to supporting vulnerable individuals and families through housing assistance, case management, and access to holistic support services. Our mission is to empower communities and individuals to achieve stability, independence, and improved wellbeing.

We operate with a solid commitment to cultural competency, respect, and social justice, recognising the unique needs and strengths of the communities we serve.

Apply now To apply for this position, please submit your resume, cover letter, and contact details for two professional references through our careers portal. We welcome applications from members of Indigenous and multicultural communities and encourage applications from candidates with lived experience in housing insecurity or community services.

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