Expression of Interest | Hospitality Team Leader – Saint Haven South Yarra

About Saint Haven Saint Haven is a private wellness and lifestyle club bringing together health, performance, recovery, longevity, hospitality and genuine human connection.

Combining cutting-edge science and technology with ancient wellness practices, extraordinary design and six-star service, Saint Haven is creating an entirely new category of private club in Australia.

As we continue to expand, we are seeking expressions of interest from experienced Hospitality Team Leaders to join our growing team at Saint Haven South Yarra.

We are looking for passionate hospitality professionals who thrive on leading teams, building genuine member relationships and delivering exceptional service in a premium environment.

The Role

As a Hospitality Team Leader, you will oversee the day-to-day Front of House operations, supporting and developing your team to consistently deliver an exceptional six-star member experience.

This is a hands-on leadership role where you'll lead by example, anticipate member needs and ensure every interaction reflects the service standards of Saint Haven.

Your responsibilities will include

- Leading and coordinating daily Front of House operations to ensure seamless service delivery
- Coaching, mentoring and supporting team members to maintain exceptional hospitality standards
- Creating memorable first impressions and personalised experiences for members and guests
- Building genuine relationships with members, understanding their preferences and anticipating their needs
- Managing member enquiries, feedback and service recovery with professionalism and care
- Maintaining impeccable presentation, cleanliness and operational standards throughout the Club
- Overseeing opening and closing procedures and supporting daily operational requirements
- Supporting food and beverage service, retail operations and product recommendations
- Assisting with onboarding,



training and development of new team members
- Working closely with Club leadership to identify opportunities to continuously improve the member experience

About You We are looking for a confident and personable hospitality professional who takes pride in leading teams and delivering exceptional service.

You will bring

- Proven experience in premium hospitality, hotels, restaurants, private clubs or luxury wellness environments
- Previous supervisory or team leadership experience highly regarded
- A genuine passion for hospitality and creating memorable member experiences
- Strong communication skills and the ability to build relationships at all levels
- A warm, polished and skilled approach with exceptional attention to detail
- Confidence in managing competing priorities and resolving challenges in a fast-paced environment
- A collaborative leadership style with a genuine interest in developing others
- An interest in health, wellness and premium lifestyle experiences
- Flexibility to work across early mornings, evenings and weekends, including shifts commencing at 5am or finishing at 9:30pm

Why Join Saint Haven?

- Be part of an expanding team within a luxury private club environment
- Enjoy access to an exclusive Saint Haven team membership
- Access discounted recovery and longevity treatments
- Enjoy special team member pricing at Haven Organic Wholefoods restaurant and GURNER™ Group hospitality venues
- Access our Employee Assistance Program
- Explore career development opportunities across Saint Haven and the broader GURNER™ Group

Express Your Interest As Saint Haven continues to grow, we are looking to connect with experienced hospitality leaders who share our commitment to exceptional service and genuine human connection.

If you're passionate about developing teams, creating memorable experiences and being part of an exciting growth journey, we'd love to hear from you.

Express your interest in joining our expanding team at Saint Haven South Yarra.

📌 Expression of Interest - Hospitality Team Leader (South Yarra)
🏢 Gurner Group Wellness Operations
📍 South Yarra