/n The Agent Support Partner will be responsible for providing high quality customer service and campaign coordination for the sales agents. Facilitates all aspects of customer service and administration including; document preparation and creation, database management, processing listings and exchanges via the relevant software platform, preparing documentation for appraisals and proofing and creating marketing. /n /n Deliverables: /n /n /n

- Assist with day-to-day support services including administration and database management.

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- Process all listings, sales and appraisals via the required software platform currently within AgentBox.

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- Coordinate vendor, purchaser and solicitor correspondence as required.

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- Generate agency agreements and marketing campaigns/schedules within Realtair and RealHub.

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- Coordinate marketing proofs for agent and vendors’ approval.

/n

- Coordinate approval of marketing components ensuring accuracy for booking dates and description of properties.

/n

- Liaising with the compliance team to ensure accuracy of listings throughout the sale process.

/n

- Assist with agent personal marketing requirements,



marketing templates and distribution.

/n

- Organise and manage workflow through email and diary management.

/n

- Coordinate and facilitate the training, integration, and onboarding of current agents into the business.

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- Communicate with new agents to understand their business needs ensuring a seamless transition into the company.

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- Assisting with internal website management.

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- Work with Remote Professionals (offshore team) to ensure tasks are being done efficiently.

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- Work with the Head of Operations to improve internal processes for agents.

/n /n /n Skills/Attributes: /n /n /n

- Experience with Agent Box, Realtair, RealHub ideal

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- Flexibility, adaptability and the ability to multi-task

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- Strong administrative skills

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- Customer service orientation and exceptional people skills

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- Ability to prioritise

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- Organisational and time management skills

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- Excellent written and verbal communication skills

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- High attention to detail

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- /n /n /n

📌 Expressions of Interest - AGENT SUPPORT PARTNER (Sydney)
🏢 The Agency
📍 Sydney