Lead services that strengthen families and create brighter futures for children.

About The Canopy

At The Canopy, we're committed to supporting children, families and communities to thrive. Through our family and community services, we work alongside people experiencing vulnerability and disadvantage to build stronger relationships, improve wellbeing and create positive, lasting change.

We're looking for an experienced and passionate Family Services Manager to join our Management Team and help shape the future of our services.

About the role

This is an exciting senior leadership prospect for someone who is passionate about improving outcomes for children and families and wants to make a meaningful impact at both a strategic and operational level.

Reporting directly to the CEO, you'll oversee a range of family services programs across the Hunter, Lake Macquarie, Central Coast and surrounding regions, ensuring services are safe, effective and responsive to the needs of the communities we support.

You'll lead and develop a team of experienced coordinators and team leaders, champion high-quality practice and play a key role in strengthening service delivery, building partnerships and identifying opportunities for innovation and growth.

As a member of The Canopy's Management Team, you'll also contribute to organisational strategy and decision-making, providing specialist advice to the CEO and Board.

In this role, you will:

- Lead, mentor and develop multidisciplinary teams, fostering a positive, supportive and high-performing workplace culture.
- Champion child-safe, trauma-informed and evidence-informed practice across all family services programs.
- Oversee service quality, contract performance, budgets and compliance with funding and legislative requirements.
- Provide specialist advice on child protection, family preservation and safeguarding, supporting effective risk management and decision-making.
- Build robust partnerships with government agencies,



community organisations and other key stakeholders.
- Drive continuous improvement, service innovation and opportunities for strategic growth.
- Contribute to organisational planning, governance and quality assurance as part of the senior leadership team.

About you You're an experienced and approachable leader with a strong understanding of the child and family services sector and a genuine commitment to achieving positive outcomes for children, families and communities.

You know how to bring out the best in your people, navigate complex situations and balance the demands of service delivery with the wellbeing and development of your team.

You'll also be a strategic thinker who is comfortable contributing to organisational decisions, building relationships and identifying opportunities to strengthen services.

To be successful, you'll bring:

- Relevant tertiary qualifications in Social Work, Psychology, Community Services, Human Services or a related discipline.
- Demonstrated experience leading and developing multidisciplinary teams within child, family or community services.
- Strong knowledge of child protection, family preservation and trauma-informed practice.
- Proven experience overseeing service delivery, budgets, contracts and reporting obligations.
- Excellent communication, relationship-building and stakeholder engagement skills.
- Sound judgement, strategic thinking and the ability to manage complex and sensitive matters.

Experience with DCJ-funded programs, quality improvement and strategic service development will be highly regarded.



You'll also need a current Working with Children Check, a satisfactory National Criminal History Check and a current driver's licence, with the ability to travel between service locations as required.

Why join The Canopy?

This is more than an operational management role. It's an opportunity to influence the future direction of essential family services, support the growth of others and make a lasting difference in the lives of children and families.

What makes this opportunity rewarding:

- Meaningful work: Lead services that strengthen families and improve outcomes for vulnerable children.
- Genuine leadership influence: Work closely with the CEO and Board, contributing to organisational strategy and key decisions.
- Opportunity to shape services: Drive innovation, continuous improvement and new approaches to service delivery.
- People leadership: Build capability, develop future leaders and foster a positive and supportive team culture.
- Robust community connections: Develop partnerships and influence outcomes across the Hunter, Lake Macquarie and Central Coast regions.
- Competitive remuneration: Starting salary of $124,745 per annum plus superannuation, in accordance with SCHADS Award Level 7, Pay Point 1.

This is a permanent full-time position based in Cameron Park, with regular travel across service locations. Ready to make a difference?

If you're an experienced leader looking for an opportunity to shape family services, inspire others and make a genuine difference in your community, we'd love to hear from you.

Apply now by submitting your resume and a cover letter outlining your relevant experience and interest in the role.

The Canopy is committed to child safety and providing a safe, inclusive and respectful environment. The successful applicant will be required to participate in a child safeguarding interview and complete relevant pre-employment checks.

📌 Family Services Manager (Cameron Park)
🏢 The Canopy
📍 Cameron Park