Contribute to our mission, Technology for Life.
Reporting to the Service Team Leader – WA for our Safety division, the Field Service Technician will be based in the Perth region, travelling to customer sites and working from our Balcatta workshop as required. The role requires regular service runs to regional customer sites throughout Western Australia, with an average of two weeks per month away from home. You will play a key role in servicing our diverse customers and devices, focusing on safety solutions and applying strong technical skills, computer proficiency, and the ability to learn and adapt to our evolving products.
Key responsibilities include, but are not limited to:
- Maintain, repair, and test Dräger safety products, including respiratory protection and gas detection equipment;
- Prepare service reports detailing work performed;
- Prepare detailed quotations for customers;
- Maintain accurate service records in the CRM;
- Provide high-quality service and support to customers;
- Deliver onsite user and maintenance training to customers;
- Travel regularly to regional client sites across Western Australia and occasionally interstate as required;
- Apply a compliance-focused mindset across all operations; and
- Always maintain a safety-first approach.
The ideal candidate will have the following attributes:
- A formal qualification in a maintenance trade, or demonstrated relevant experience;
- At least two years’ post-trade experience in a similar technical field service role;
- Willingness to travel regularly to regional customer sites and occasionally interstate;
- Ability to service a range of technical safety products effectively;
- Exposure to delivering product training to a variety of users;
- Experience interpreting technical documentation and diagrams, understanding customer technical problems, and providing effective solutions;
- Ability to articulate company and product information effectively to customers;
- Working knowledge of routine arithmetic and pricing structures to prepare quotations;
- Proficiency in computer software, including the Microsoft Office suite;
- Adaptability and readiness to manage multiple, changing priorities in a quick-paced environment;
- A positive, team-focused attitude and willingness to learn;
- Strong understanding of compliance requirements and the ability to model and promote compliance standards;
- Strong customer focus, problem-solving, communication, organisational, and task-management skills; and
- A current driver’s licence.
A police check will be required for this position.
Make a difference - and be rewarded accordingly.
- Option to purchase up to four weeks of additional leave;
- Company-paid parental leave, including superannuation;
- Personalised coaching to support employees transitioning into and out of parental leave;
- Dedicated career and retirement planning and support;
- Corporate Social Responsibility (CSR) partnerships;
- Birthday and service anniversary vouchers;
- Exclusive membership with our health and wellbeing partner, offering a wide range of discounts;
- Employee Assistance Program (EAP) for you and your family;
- A flat structure and open-door culture, giving you access to everyone in the business; and
- Structured leadership programs, mentoring initiatives, and global learning platforms.
We are passionate about everything we do. And we do it for Life.
Dräger is a globally trusted company with a well-established brand and a reputation for its commitment to saving lives since 1889. We create technology and solutions to protect everyone’s greatest asset: their life. From hospitals to heavy industry, mining, and fire and rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
Our employees are central to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do gives our employees pride and a sense of deep purpose.
We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital status, veteran status, or social status. If you require any adjustments to support your access during the application process, please let us know.
Dräger is an equal opportunity employer and is committed to respect, fairness, and transparency. Every Dräger employee contributes to our inclusive and diverse workplace.
Read more about having a career – not just a job – at Dräger by visiting our Careers page: https://www.draeger.com/en_aunz/Career
Applicants must demonstrate the right to work in Australia or New Zealand.
No agency assistance is required.
📌 Field Service Technician | Breathing Apparatus & Gas Detection (WA) (Perth)
🏢 Draeger
📍 Perth