Financial Services Customer Service Analyst /n Your new company /n Join a leading financial services organisation committed to delivering exceptional customer outcomes and maintaining the highest compliance standards. Working within a supportive and collaborative team, you'll play a key role in helping ensure customer information remains accurate, up to date, and compliant with regulatory requirements. /n Your new role /n Due to continued growth, an opportunity is available for experienced customer service professionals to join a KYC Remediation team on a 12-month temporary assignment.You will be responsible for conducting inbound and outbound customer contact, gathering and verifying documentation, and supporting remediation activities for non-individual entities such as trusts, corporate accounts, and self-managed super funds. This role combines customer service, administration, and compliance responsibilities within a fast-paced environment.

/n Key responsibilities include: /n /n

- Conducting inbound and outbound customer calls regarding KYC remediation requirements.

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- Collecting and verifying customer documentation and identification.

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- Reviewing customer records to ensure compliance with regulatory obligations.

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- Managing customer enquiries in a professional and timely manner.

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- Maintaining accurate records and updating internal systems.

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- Working closely with internal stakeholders to achieve positive customer outcomes.

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/nWhat you'll need to succeed /n

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- Previous inbound and outbound call centre experience.

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- Exposure to KYC, AML, compliance, banking, or financial services is highly regarded.

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- Excellent verbal and written communication skills.

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- Strong attention to detail and ability to follow processes.

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- A customer-focused approach with strong problem-solving abilities.

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- Ability to work in a high-volume environment and manage competing priorities.

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- Confidence navigating multiple systems and applications.

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/nWhat you'll get in return /n

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- $52.56 per hour + Super

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- 12-month temporary assignment with potential for extension.

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- Comprehensive training and ongoing support.

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- Opportunity to build valuable KYC and compliance experience.

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- Hybrid working arrangement after successfully completing the initial training and proficiency period.

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- Full-time hours, Monday to Friday.

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/nWhat you need to do now /n

/nIf you're interested in this role, click 'Apply Now' to submit your application./n

/nAssessment centres will be held in Parramatta during the first week of September, with successful candidates commencing in early October./n

/nIf this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion about your career./n

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📌 Financial Services Customer Service Analyst (Sydney)
🏢 Hays
📍 Sydney