This is a hands-on role suited to someone who enjoys dealing with guests, is organised and confident working independently, and takes pride in keeping front desk operations running smoothly. You will work approximately 3 shifts per week with some weekend availability required, in a serviced apartment environment at a convenient Toowong location, close to train, bus and Toowong Village. Full training is provided.
Key responsibilities
- Guest check-in and check-out
- Handling phone, email and online booking enquiries
- Taking reservations and assisting guests with booking enquiries
- Processing payments, invoices and basic administrative tasks
- Liaising with housekeeping and maintenance when required
- Responding to guest requests and resolving day-to-day issues
- Following property procedures and policies
- Maintaining a professional, organised reception area
- Assisting with room checks and some small cleaning duties
About you
- Friendly, professional and confident when dealing with guests
- Fluent and confident communicating in English,
both in person and over the phone
- Reliable and punctual
- Comfortable working independently
- Organised and able to prioritise tasks
- Detail-oriented
- Calm and helpful when dealing with guest issues
- Comfortable learning new systems and procedures
- Looking for a stable, long-term role
- At least 1 year of experience in hotel, motel, serviced apartment, management rights, short-term accommodation or a similar front office role
- Currently live in Brisbane
- Have valid working rights in Australia
- Be available for a combination of weekday and weekend shifts
- Be looking for reliable, ongoing employment
Benefits
- Stable part-time hours
- A small and supportive working setting
- Full training
- Exposure to reservations, guest services, administration and day-to-day accommodation operations
- Opportunity for long-term employment for the right person
📌 Front Desk Receptionist - Serviced Apartments (Toowong)
🏢 Toowong Central Motel Apartments
📍 Toowong
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