Full-Time Office Administrator & Scheduler – Mansfield Park

Do you enjoy keeping things organised, helping customers and making sure a busy team knows where they need to be? Air Conditioning Doctor is looking for a full-time Office Administrator & Scheduler to join our Mansfield Park office.

This is a key position within our business. You will help manage incoming customer enquiries, create and maintain jobs in our job management system, schedule our technicians efficiently and support the day-to-day administration of the business.

We only interview the best candidates and if you are successful, you will enjoy the following benefits:

1. A paid day off on your birthday!

- Continual professional and personal growth as you learn more about our exciting business
- A supportive working environment where we value the contribution of our people and are committed to seeing you develop to your full potential.
- A fun working environment where laughter is compulsory and long faces are banned.

What you will be doing

· Starting at 8am, Monday to Friday at our office answering incoming phone calls and emails in a friendly and professional manner · Understanding what customers need by listening carefully and asking the right questions

· Creating customers and jobs accurately in our job management system

· Scheduling technicians efficiently based on location, priority, available time and technician capability

· Managing schedule changes and keeping customers informed

· Following up outstanding enquiries, jobs and actions

· Maintaining accurate customer records, job notes and paperwork

· Supporting the Owner, Service Manager and field technicians with day-to-day administration

· Liaising with suppliers and other parties when required





· Assisting with filing, paperwork and general office organisation

· Helping maintain an organised and professional office environment

Customer service is a major part of this role

This is not simply a data-entry or back-office administration position. You will be one of the main points of contact for our customers, so we are looking for someone with a bright, friendly and confident phone manner who genuinely enjoys dealing with people.

Every enquiry is different. Part of your role will be learning how to identify the jobs that are a good fit for our business, gather the correct information, ask the right questions and confidently convert suitable enquiries into booked work.

You will be provided with scripts, workflows and guidance to help you learn about our business and understand which enquiries should be booked, which need to be escalated and which may not be suitable.

Who we are looking for

The right person will be: · Highly organised with solid attention to detail

· Friendly, positive and confident when dealing with customers

· A good listener who knows how to ask the right questions

· Reliable and punctual

· Able to learn new things about heating and cooling and retain information

· Comfortable following systems and processes

· Proactive and willing to look for what needs doing next





· Calm and methodical when things become busy

· Comfortable taking responsibility for their work

· Able to communicate clearly with customers, technicians and management

Previous experience in office administration, customer service or scheduling would be highly regarded.

Experience working within a trade or field-service business would be an advantage, but it is not essential.

We can teach, provided you can learn.

You do not need to tick every box. If you have the right attitude, solid customer service skills and the ability to learn, we are prepared to teach the right person.

Why work with us?

We are a small, established Adelaide heating and cooling business with a relaxed but professional workplace. We believe in straightforward communication, helping each other and having a sense of humour while getting the job done.

You will have direct access to the Owner and Service Manager, plenty of variety in your role and the prospect to have genuine input into how our office systems and processes operate.

If you are someone who enjoys organisation and wants to really sink your teeth into helping organise and improve a small business, there is plenty of opportunity to make this role your own.

Interested?

If you've read this far, there's a good chance we're describing you. Please apply with your CV and a short cover letter telling us why you think you would be a good fit for the role.

[email protected].

Please do not phone our office.

Don’t wait till it’s too late.

We only have 1 x position available and the opportunity to get in touch ends Friday 23rd October 2026.

All enquiries will be treated with the strictest confidence.

📌 Full-Time Office Administrator & Scheduler – Mansfield Park
🏢 Air Conditioning Doctor
📍 Mansfield Park