The Gateway Cafe Guide is responsible for providing exceptional customer service and sales support to customers and team members at the cafe. This entry-level position requires a friendly and outgoing individual who can assist customers with their inquiries, take orders, handle transactions, maintain cleanliness of the cafe area, and ensure customer satisfaction.
Skills:
– Excellent communication skills
– Strong customer service orientation
– Ability to work in a fast-paced setting
– Basic math skills for handling cash transactions
– Attention to detail
– Ability to multitask and prioritize tasks effectively
– Team player with a positive attitude
Responsibilities:
- Greet customers warmly upon arrival at the cafe.
- Provide menu recommendations and answer any questions or concerns.
- Take customer orders accurately and efficiently.
- Prepare beverages such as coffee, tea, smoothies, etc., according to established recipes.
- Serve food items promptly while ensuring quality standards are met.
- Handle cash transactions using the POS system and give accurate change when required.
- Maintain cleanliness of the dining area by clearing tables, wiping surfaces, sweeping floors, etc.
- Restock supplies (e.g., napkins, cups) as needed throughout shifts.
- Ensure compliance with health and safety regulations at all times.
- Assist team members in maintaining an organized workspace.
and other directions as required by the Manager.
Qualifications:
- High school diploma or equivalent qualification preferred but not mandatory.
- Previous experience in hospitality or customer service roles is advantageous but not required; training will be provided for entry-level candidates.
- Knowledge of food hygiene practices is desirable but not essential; willingness to learn is crucial.