About Us

We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day.

Working in our Operations team, you’ll be helping with the maintenance and presentation of one of our unique open spaces in Melbourne’s South East. This means a permanent role, with opportunities to grow and learn. At the same time, you’ll discover family friendly hours, excellent employee benefits and a safe working environment.

The Role

This hands on role is responsible for overseeing the cremation process end-to-end, ensuring all documentation is accurate and compliant. You will play a key role in supporting families, funeral directors and internal stakeholders during sensitive moments, ensuring care, accuracy and respect in every interaction. You will also support operational efficiency across crematorium services, including equipment maintenance, administration and working across sites during peak periods.

Key Responsibilities Manage the cremation process, including verification of documentation and handling of remains

Receive and transfer coffins and caskets in line with operational procedures

Install and remove memorials, plaques, granite and concrete bases accurately

Prepare and package cremated remains for collection

Maintain cleanliness and operational readiness of equipment and facilities

Complete administrative tasks and update records in CRM

Ensure all work is completed in line with HSW, regulatory and compliance requirements

Provide respectful and professional service to families, funeral directors and stakeholders

Support other crematorium sites as required during peak periods Your Profile:



Current Australian driver’s license

Physically capable of manual handling (up to 25kg)

Strong attention to detail and ability to follow process accurately

Confident working independently and as part of a team

Experience using tools, equipment or working in a hands-on environment

Solid computer skills across Microsoft Office

Strong communication skills with a customer-focused mindset

Understanding of WHS and risk practices

Ability to handle sensitive situations with empathy, discretion and professionalism What’s on Offer:

We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits: 16 RDO’s per year

Access to Leadership and Development Programs to foster professional growth and advancement.

Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.

Flexible working arrangements.

Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.

The opportunity to purchase additional annual leave.

Discounts available at our employee café and onsite florists. Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact [email protected] so that we can discuss necessary adjustments.

We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.

SMCT is an equal opportunity employer and a Diversity Council Australia Member.

📌 General Hand - Crematorium and Memorials (Springvale)
🏢 SMCT
📍 Springvale