About EVT: Rydges Melbourne is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

- Anticipate and respond to guest needs, offering a warm and friendly welcome and farewell to every guest
- Check guests in and out efficiently, following hotel procedures, and process guest transactions and accounts accurately
- Book, update and amend reservations accurately and on time, with full knowledge of current room rates and packages
- Work closely with Housekeeping, Reservations and Maintenance to ensure rooms are ready for arriving guests
- Action guest special requests and messages promptly, and pass on guest feedback and complaints to management
- Follow all hotel policies,



cashiering procedures and WH&S; guidelines, and complete assigned opening and closing duties

What You'll Bring

- A genuine passion for guest service and a warm, friendly manner
- Accuracy and confidence with cash handling, guest accounts and reservations
- Strong communication skills and a team-first attitude
- Knowledge of the local area and a willingness to learn about hotel services, rates and events
- Availability to work a variety of rostered shifts, including weekends and public holidays.

How You Work

- Daymaker ethos — no one's too big for the small things.
- Resilient and solutions-focused — stays calm, moves fast.
- Hands-on and non-hierarchical — leads from the front.
- Growth mindset — learns, shares, and levels up others.

Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid growth opportunities across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

Apply Now

Join Rydges Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

📌 Guest Service Agent - Rydges Melbourne
🏢 Rydges Melbourne
📍 Melbourne