Continue your career at The Star Gold Coast as a Guest Support Officer, where you will play a key role in delivering safer gambling initiatives and supporting our valued guests to make informed choices about their gambling activities. Through empathetic, respectful, and proactive communication, you will encourage safer gambling behaviours while connecting guests with the tools, resources, and support services available to them. You will help create a safe, supportive, and responsible gaming environment while enhancing the overall guest experience.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

Please note that both a 6-month secondment and permanent role are available.

What we can offer you

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking available
- Up to 30% discounts across our award-winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services




- Mental Health and Wellbeing services
- Endless career growth and opportunities to learn and develop your career
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker

What we are looking for

- Experience in guest relations, support services, social work, security or education
- Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
- Ability to demonstrate problem solving skills and show cutting-edge thinking
- Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
- Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety
- Availability to work across a 24/7 roster
- Currently hold or be able to obtain a CE (Casino Employee) license

Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.

📌 Guest Support Officer (City of Gold Coast)
🏢 The Star Entertainment Group
📍 City of Gold Coast