We’re looking for a friendly, proactive and organised Gym Receptionist (Admin & Marketing) to join our team at Legacy Jiu Jitsu & JWK Martial Arts! This is more than a traditional reception role. You’ll be at the heart of our martial arts community, creating a welcoming experience for members and visitors while helping drive membership growth, support gym operations and keep everything running smoothly behind the scenes.

From welcoming new students and helping prospective members get started, to managing administration, supporting marketing activities and maintaining gym standards, you’ll play an important role in shaping the experience of everyone who walks through our doors. If you love working with people, take pride in being organised, reliable and taking initiative, we would love to hear from you!

HOURS

15 hours per week: Tuesday and Thursday 4-9pm. Saturday 7.45am-12.45pm (potential to increase).

THE ACADEMY The front desk is the first point of contact for an academy that is shared between Legacy Brazilian Jiu Jitsu and JWK Martial Arts. We offer Brazilian Jiu Jitsu, Muay Thai, Kung Fu and Boxing classes for both adults and kids from Monday to Saturday. Our work team is reasonably small and we operate closely on a daily basis.

KEY RESPONSIBILITIES

Member Experience & Reception

- Welcome and build positive relationships with members, parents, visitors and prospective students with a friendly and professional attitude
- Manage enquiries, phone calls and emails, ensuring timely responses
- Oversee class attendance
- Process new memberships, suspensions, cancellations and account updates accurately and efficiently
- Maintain accurate member records





Membership Sales & Growth

- Welcome prospective members and guide them through their trial experience
- Follow up with trial students promptly and help convert enquiries into memberships
- Maintain accurate prospect records and follow up on leads via phone calls
- Identify opportunities to attract new members and grow the academy
- Proactively follow up on failed payments
- Monitor attendance and identify opportunities to reconnect with inactive members

Administration & Systems

- Manage day-to-day administration through Clubworx and other internal systems
- Maintain accurate membership plans, attendance records and prospect information
- Follow established administrative procedures and maintain accurate documentation
- Support compliance with insurance, workplace health and safety requirements, and relevant gym procedures

Gym Operations & Presentation

- Maintain a clean, tidy, welcoming and qualified environment
- Manage daily laundry of uniforms and towels
- Monitor merchandise, uniforms and gym supplies, including stock levels and reordering
- Identify and report maintenance issues and coordinate minor facility requirements
- Support coaches and management with staff communication and day-to-day operational needs

ABOUT YOU We’re looking for someone who is:

- Friendly and approachable:



You enjoy meeting people and creating a welcoming environment for members of all ages
- Organised and detail-oriented: You can manage multiple tasks while keeping records and administration accurate
- Proactive and reliable: You take ownership of your responsibilities, notice what needs doing and follow through without constant supervision
- Confident with people: You communicate professionally
- Comfortable with sales and follow-up: You’re confident speaking with prospective members and following up enquiries both in-person and on the phone
- Tech-savvy: You’re comfortable using computers, email, spreadsheets and digital systems, and are willing to learn platforms such as Clubworx
- A team player: You communicate well, support your colleagues and contribute positively to the team culture
- Happy to get hands-on: You understand that maintaining a great gym environment involves both administration and practical tasks

Previous experience in reception, customer service, administration, sales, fitness or a similar customer-facing role will be highly regarded. Experience in a gym or martial arts environment is a bonus, but a great attitude and willingness to learn are just as important.

HOW TO APPLY

If you’re enthusiastic, organised and ready to become an important part of our team, we would love to hear from you! Please submit your resume and a short introduction telling us a little about yourself, your relevant experience and why you would be a outstanding fit for the role.

Job Type: Casual

Pay: $27.00 – $30.00 per hour

Work Location: In person

📌 Gym Receptionist (Chippendale)
🏢 Legacy Jiu Jitsu
📍 Chippendale