NOW HIRING: Hotel Duty Manager

Full Time | Salary: $80,000 per year

Roebuck Bay Hotel – Broome, WA The Roebuck Bay Hotel is seeking an experienced, proactive, and service-driven Hotel Duty Manager to join our leadership team. This is a full-time role suited to someone who thrives in a fast-paced hospitality environment and is committed to delivering exceptional guest experiences.

The Hotel Duty Manager plays a key role in overseeing daily accommodation operations, leading the Hotel Services Team, supporting financial performance, and ensuring the continued excellence of our guest offering.

About the Role

As a Hotel Duty Manager, you will:

- Oversee the day-to-day operations of the hotel and ensure all standards, procedures, and service expectations are upheld.
- Support the financial performance of accommodation areas, including budgeting, cost control, and identifying opportunities for revenue improvement.
- Lead and mentor the Hotel Services Team, ensuring training, performance, and service delivery align with expectations.
- Manage customer experience outcomes, resolve complex guest issues, and drive continuous improvement initiatives.
- Maintain and update online content, loyalty programs, and promotional activities in collaboration with Marketing and Events.
- Conduct inspections, uphold quality standards, and ensure the cleanliness and maintenance of all guest areas.
- Ensure compliance with safety, WHS obligations,



emergency readiness, and regulatory standards.
- Monitor security procedures and assist in emergency management responses.
- Report on departmental performance, guest satisfaction, occupancy trends, and operational improvements.

Skills and Experience

We are seeking someone who has:

- Experience in hotel, motel, or accommodation management (Front Office experience highly regarded).
- Strong leadership and communication skills.
- Excellent organisational and time management abilities.
- The ability to make confident decisions under pressure.
- Proficiency in property management systems and operational reporting.

Qualifications

- Diploma of Hospitality Management or relevant industry experience (preferred).
- Current unrestricted C-Class Driver’s Licence.
- Strong working knowledge of safety, compliance, and accommodation operations.

What We Offer

- A full time management role within one of Broome’s most iconic hospitality venues.
- A salary of $80,000 per year.
- A supportive, collaborative leadership environment.
- Opportunities for growth, training, and professional development.
- The chance to contribute to continuous improvement and guest excellence.

How to Apply

Please send your resume and a brief cover letter outlining your suitability to:

[email protected]

Subject: Hotel Duty Manager Application

📌 Hotel Duty Manager (Broome)
🏢 HERMAL T/A ROEBUCK BAY HOTEL
📍 Broome