Housekeeping Supervisor – Apartment Style Hotel

Location: Southbank

Employment Type: Full time / Part-Time

Reports To: Housekeeping Manager / Executive Housekeeper

About the Role

We are seeking an experienced and motivated Housekeeping Supervisor to join our team at a busy apartment-style hotel.

The Housekeeping Supervisor is responsible for maintaining high standards of cleanliness, presentation and guest satisfaction across guest rooms, apartments and common areas. This is a hands-on leadership role involving room inspections, team coordination, daily operational support and communication with other hotel departments.

The ideal candidate will have strong attention to detail, excellent organisational skills and the ability to lead a team effectively in a fast-paced environment.

Key Responsibilities

- Inspect guest rooms, apartments and relevant areas to ensure they meet hotel cleanliness and presentation standards before being released for arrival.
- Coordinate and allocate daily tasks to Room Attendants (RAs) based on occupancy, arrivals and operational priorities.
- Monitor team progress and ensure rooms are completed accurately and within required timeframes.
- Lead, support and motivate Room Attendants by providing clear direction and hands-on assistance when required.
- Work closely with the Housekeeping Manager and follow daily instructions, priorities and departmental procedures.
- Coordinate with Front Office and other departments regarding room status, guest requirements and operational priorities.
- Identify and report maintenance issues, damages, missing items or other room defects to the appropriate department.
- Manage urgent room requirements, VIP rooms, early arrivals, late check-outs and other priority requests as needed.




- Conduct follow-up inspections and ensure identified issues are corrected promptly.
- Monitor housekeeping supplies, linen and amenities and report shortages or stock requirements.
- Support staff training, onboarding and ongoing coaching to maintain consistent housekeeping standards.
- Ensure cleaning equipment and chemicals are used correctly and safely.
- Follow workplace health and safety requirements and hotel policies at all times.
- Handle lost property in accordance with hotel procedures.
- Complete required housekeeping checklists, inspection records and operational documentation.
- Lead by example and promote a positive, professional and team-focused working environment.
- Assist with maintaining smooth housekeeping operations during periods of high occupancy, staff shortages or unexpected changes.

What We Are Looking For The successful candidate will have:
- Minimum 1 year of housekeeping supervisory experience in an apartment-style hotel or similar accommodation environment.
- Strong knowledge of hotel housekeeping procedures and room presentation standards.
- Excellent attention to detail and a strong eye for cleanliness.
- Proven ability to lead, motivate and coordinate a team.
- Ability to remain organised and effective in a fast-paced work environment.
- Strong communication and interpersonal skills.




- Good time-management and problem-solving abilities.
- A proactive, reliable and hands-on approach to work.
- Ability to prioritise tasks and adapt to changing operational requirements.
- Professional presentation and a positive attitude.
- Ability to work independently and as part of a team.
- Good understanding of workplace health and safety requirements.
- Availability to work weekdays, weekends and public holidays as required.
- Flexibility to work according to hotel occupancy and business needs.
- Experience with apartment-style accommodation, including kitchens, living areas and extended-stay rooms, will be highly regarded.

What We Offer
- A professional and supportive hotel working environment.
- A genuine leadership opportunity within the housekeeping department.
- Training and ongoing support from an experienced management team.
- A dynamic and varied working environment.
- Opportunities to develop your leadership and hotel operations skills.
- Potential for career progression within the hotel.

The Ideal Candidate

We are looking for someone who takes genuine pride in maintaining high housekeeping standards and understands that cleanliness, presentation and attention to detail are essential to the guest experience.

You will be a confident and approachable team leader who can organise Room Attendants, communicate effectively with other departments and remain calm and productive during busy periods.

If you are reliable, organised, energetic and passionate about delivering high-quality housekeeping standards, we would love to hear from you.

Pay: $27.53 – $60.00 per hour

Expected hours: 24.0 – 35.0 per week

Work Location: In person

📌 Housekeeping Supervisor (Southbank)
🏢 Overall Care Solutions
📍 Southbank