/n About the role /n /n NetStrategy works exclusively in K–12 education. We have supported over 400 schools across Australia for more than 40 years. ICT is not a sideline for us — it is the business.

The people we hire are responsible for the technology that keeps schools running. /n This ICT Support role sits at the centre of that work. You will be based in office at a leading independent school, embedded in the day-to-day technology operations of the school. You will work alongside experienced engineers and service delivery professionals, contributing to real infrastructure across servers, networks, cloud platforms, and end-user environments. /n This is an entry-to-junior role.

We hire on aptitude and attitude as much as experience. If you are early in your career and serious about growing into a systems and infrastructure specialist, this is a structured path to do that. /n /n What you’ll be doing /n /n

- Providing day-to-day ICT support across end-user computing, connectivity, and core infrastructure

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- Troubleshooting hardware, software, and network issues — working through problems methodically and escalating when needed

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- Contributing to infrastructure projects alongside senior engineers

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- Work within a team to support broad and varied systems from leading vendors.

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- Maintaining clear, timely communication with school staff and stakeholders when issues arise

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- Keeping technical documentation accurate and up to date

/n /n /n Who we’re looking for /n /n

- You may be finishing a degree or certification, or you may have one to three years of hands-on experience. What matters more than credentials is how you approach the work.

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- You work through problems logically and know when to ask for help

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- You communicate clearly with people who aren’t technical — and you don’t make them feel like they should be

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- You follow through. If you say you’ll do something, you do it

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- You’re curious about technology and take it on yourself to stay current

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- You take the work seriously but don’t need to be chased to do it well

/n /n /n Skills and Experience /n Essential: /n /n

- Foundational knowledge of networking, server environments, and end-user computing

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- Familiarity with Microsoft 365 and cloud-based infrastructure

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- Ability to troubleshoot and resolve technical issues methodically

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- Clear written and verbal communication

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- Full Australian work rights

/n /n Advantageous: /n /n

- Experience with VMware, Hyper-V, or Azure environments

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- Familiarity with ITSM tools or ticketing systems (ConnectWise is a plus)

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- Exposure to Extreme Networks, HPE Aruba, Juniper MIST, or similar switching/Wi-Fi platforms

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- Experience with backup technologies (Veeam, Barracuda)

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- MacOS and JAMF experience

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- CCNA, JNCP, ACMP or equivalent certification

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- Any prior experience in or with a school environment

/n /n /n Why NetStrategy? /n We work in one sector. That means the context you build here is deep rather than scattered. You will understand schools — their operations, their rhythms, their risk profile — in a way that generalist IT providers never do. /n NetStrategy invests in the development of its technical staff. This role has a clear path forward, and we support people who want to move along it. /n /n Our Values /n /n

- Own It

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- Go Further

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- Lift Others

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- Stay Grounded

/n /n Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please. /n

📌 ICT Support (Sydney)
🏢 Netstrategy Pty
📍 Sydney