Canberra ACT | Baseline Clearance Required | Contract Opportunity/n Your new company /n This prospect is being delivered through a specialist government technology consultancy supporting a Federal Government agency responsible for international programs and services. The organisation operates a modern Microsoft-based ICT environment and requires an experienced ICT Support professional to provide frontline technical support and operational assistance across the business. Your new role /n As the ICT Support Officer, you will be a key member of the service delivery team, providing responsive support to end users while maintaining critical ICT systems and services.
This is a hands-on role combining service desk, desktop support and operational ICT administration responsibilities.Working within a busy ICT workplace, you will: /n /n
- Provide Level 1 and Level 2 ICT support across hardware, software, devices and user accounts
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- Troubleshoot and resolve incidents and service requests in line with agreed service levels
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- Manage user accounts, devices, software licensing and ICT asset records
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- Support Microsoft cloud and on-premises technology environments
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- Assist with ICT upgrades, testing, deployments and rollout activities
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- Develop and maintain support documentation, procedures and knowledge articles
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- Liaise with internal stakeholders, vendors and service providers to ensure effective service delivery
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- Contribute to cyber security activities including patch management, access management and incident reporting
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- Identify recurring issues and support continuous improvement initiatives across ICT services
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What you'll need to succeed /n
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- A current Baseline Security Clearance (mandatory)
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- Demonstrated ICT support experience within Australian Government, APS or Commonwealth environments
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- Experience working within Service Desk, Help Desk, Desktop Support or Technical Support functions
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- Strong troubleshooting and analytical problem-solving capabilities
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- Experience supporting users in Microsoft-based environments
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- Excellent verbal and written communication skills with both technical and non-technical stakeholders.
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- Ability to manage competing priorities while maintaining high levels of customer service.
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- Experience working within ICT governance, security and operational processes.
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- Active Directory administration
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- Azure AD / Microsoft Entra ID experience
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- Understanding of ITIL principles and service management frameworks
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What you'll get in return /n
/n - Opportunity to work within a highly respected Federal Government environment.
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- Immediate project commencement.
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- Collaborative and supportive ICT team.
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- Exposure to both cloud and traditional enterprise technologies.
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- Contract with extension potential.
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- Stable, full-time engagement supporting business-critical operations. /n
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What you need to do now /n
/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
[email protected] or call us now./n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n
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📌 ICT Support Officer (Canberra)
🏢 Hays
📍 Canberra