We are seeking an experienced Information Technology Support Engineer to provide technical support and assistance to our clients in all industries. The ideal candidate will have a solid background in IT support, excellent communication skills, and the ability to work independently and as part of a team.
Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Install and configure software and hardware
- Maintain and update computer systems and networks
- Monitor system performance and identify potential issues
- Collaborate with other IT professionals to resolve complex issues
- Document and maintain technical procedures and user guides
- Provide training and support to end-users
Qualifications:
- Bachelor’s degree in Computer Science or related field
- 3+ years of experience in IT support
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft Office Suite and other business applications
- Knowledge of networking protocols and technologies
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
📌 Information Technology Support Engineer (Sydney)
🏢 Pope Recruitment Pty
📍 Sydney
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