IT Support Officer role (Level 1 & 2) with Government Organisation/n IT Support Officer | Level 1 & 2 Support Perth, WA | Full-Time Contract OpportunityGovernment Organisation - Level 4 /n Hays Technology is currently partnering with a large government organisation seeking an experienced IT Support Officer to join their internal technology team.This is an excellent opportunity for a customer-focused IT professional who enjoys working across desktop support, end-user computing, mobile devices and enterprise technology environments.

/n About the RoleWorking within a busy ICT Service Delivery team, you will provide Level 1 and Level 2 technical support to internal users, ensuring incidents and service requests are resolved efficiently and in line with ITIL best practices.You will play a key role in maintaining a stable and secure desktop environment while providing hands-on support across a diverse range of technologies and business applications.

/n Key Responsibilities /n /n

- Provide Level 1 and Level 2 support for desktop, laptop, software and peripheral issues

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- Diagnose, troubleshoot and resolve incidents and service requests through the Service Desk

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- Install, configure and maintain end-user devices and desktop environments

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- Administer user accounts, email access, VPN connectivity and printer services

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- Support mobile devices and endpoint technologies

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- Maintain accurate IT asset and software licensing records

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- Support video conferencing systems, smart meeting rooms and collaboration technologies

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- Assist with desktop infrastructure maintenance and business continuity activities

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- Document technical procedures and resolutions to improve service delivery

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- Escalate complex issues to appropriate technical teams when required

/n Skills & Experience/n /n

- Previous experience within a Service Desk, Desktop Support or IT Support role

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- Solid knowledge of Windows desktop environments, hardware and peripheral support

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- Experience working within an ITIL-based support environment

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- Excellent troubleshooting, analytical and problem-solving skills

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- Strong communication and customer service focus

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- Experience supporting user accounts, remote access and networking fundamentals

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- Exposure to Mobile Device Management (MDM) platforms such as Intune highly regarded

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- Experience with Azure Virtual Desktop or remote desktop environments is advantageous

/n What's on Offer?/n /n

- Opportunity to work within a large and established government environment

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- Diverse and hands-on technical support role

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- Collaborative team culture

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- Competitive contract rates

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- Potential for extension

/n If you're an experienced IT Support professional looking for your next opportunity, apply now or contact the Hays Technology team for a confidential discussion.#3016162/n

📌 IT Support Officer (Perth)
🏢 Hays
📍 Perth