About the role

This is an IT Support role providing day-to-day technical support across a multi-site healthcare organisation operating clinics in ACT, NSW, QLD, and TAS, plus a head office. You will support desktops, laptops, tablets, mobile devices, servers, networking equipment, and clinical and business applications. You will respond to incidents and service requests, participate in after-hours on-call rosters, travel to clinics for hands-on support, and contribute to IT projects and business continuity initiatives.

Key responsibilities

- Provide day-to-day support for desktops, laptops, tablets, and mobile devices for clinic and head office teams

- Assist in deploying and maintaining physical and virtual servers, including patching, updates, and performance monitoring

- Support networking equipment (switches, firewalls, wireless access points) by monitoring uptime, logging issues, and escalating where required

- Manage user accounts, passwords, distribution groups, and licences in Microsoft 365 and Active Directory, ensuring access controls are in line with policy

- Respond to incidents and service requests in a timely manner using the ticketing system; ensure accurate documentation of troubleshooting steps

- Support Practice Management Systems (e.g., Best Practice) and clinical applications (HotDoc, Medical Objects, Cubiko), including troubleshooting, updates, and liaison with vendors

- Provide support for head office applications, including the Microsoft 365 suite, Teams, SharePoint,



and other business-critical software

- Work directly with clinic managers, doctors, and nurses to resolve system issues in a way that minimises clinical downtime

- Contribute to project delivery across the full lifecycle: scoping, planning, testing, execution, and closure

- Travel to clinics (ACT/NSW/QLD/TAS/VIC) for scheduled upgrades, troubleshooting, and project support

- Monitor and verify daily/weekly backups to ensure compliance with RACGP and organisational standards

- Ensure all supported systems are patched and up to date with security updates

- Participate in after-hours/on-call roster to provide continuity of IT Service Delivery

About you

- Experience supporting desktops, laptops, tablets, and mobile devices in a multi-site workplace

- Experience with server deployment and maintenance, including patching and performance monitoring

- Experience supporting networking equipment and monitoring uptime

- Experience managing user accounts, passwords, and access controls in Microsoft 365 and Active Directory

- Experience with ticketing systems and incident documentation

- Experience supporting Practice Management Systems and clinical applications

- Experience with Microsoft 365 suite, Teams, and SharePoint

- Ability to work directly with end users including clinic managers, doctors, and nurses

- Ability to travel to multiple clinic locations across ACT, NSW, QLD, VIC, and TAS

- Willingness to participate in after-hours/on-call roster

📌 IT Support Officer (Hobart)
🏢 Ochre Health Group
📍 Hobart