Brisbane Cup Supplies

Full-Time Position

Unit 12/5 Rai Drive, Crestmead QLD 4132

Monday to Friday | 8:30am–4:00pm

Recent Year 12 graduates and school leavers are strongly encouraged to apply.

Brisbane Cup Supplies is looking for a friendly, motivated and reliable Junior Administration & Customer Service Assistant to join our team in a full-time position at our Crestmead office and warehouse.

This is a fantastic entry-level opportunity for a recent Year 12 graduate or school leaver who is confident with computers and people and wants to build practical experience across administration, customer service, order processing, freight and inventory.

About Brisbane Cup Supplies

Brisbane Cup Supplies supplies cafés, restaurants, caterers, offices and businesses with a large range of food and beverage packaging.

We provide high-quality packaging solutions with a strong focus on sustainability, including compostable and recyclable cups, lids, takeaway containers and food packaging. We pride ourselves on providing fast delivery, knowledgeable advice and friendly customer service.

About the Role

This is a varied, hands-on administration and customer service role. You will work closely with our office and warehouse team to help manage customer orders from the initial enquiry through to dispatch or collection.

Your day-to-day responsibilities will include:

- Answering incoming telephone calls and assisting customers in a friendly and professional manner
- Responding to customer enquiries via phone and email
- Processing online, telephone and email orders
- Accurately entering customer and order information into our systems
- Checking stock availability and assisting customers with product enquiries
- Preparing invoices, sales orders, picking slips and other order documentation
- Booking freight and couriers for local and interstate deliveries
- Obtaining freight quotes and selecting appropriate freight services
- Preparing freight labels and consignment information
- Tracking customer deliveries and providing delivery updates




- Following up delayed, missing or incorrectly delivered freight
- Communicating backorders, stock availability and expected arrival dates to customers
- Liaising with freight companies and suppliers
- Assisting with customer collections from our Crestmead warehouse
- Working closely with the Warehouse Manager to ensure customer collection orders are processed and ready on time
- Advising customers when their orders are ready for collection
- Assisting the Warehouse Manager with collection paperwork and customer handovers
- Communicating with the warehouse regarding urgent orders, stock availability and dispatch requirements
- Assisting with inventory and stock administration
- Updating customer, order and product information
- Basic accounts administration using Xero
- Data entry and general office administration
- Using Microsoft Word and Excel for everyday administration
- Filing and maintaining accurate electronic records
- Assisting with general email correspondence
- Supporting management and other team members with day-to-day administrative tasks
- Helping maintain an organised, professional office and customer collection area

What We're Looking For Completion of Year 12 is mandatory.

We are particularly interested in hearing from recent Year 12 graduates and school leavers who are looking for an opportunity to begin their career in administration and customer service.

To be successful in this role, you will need:

- Completion of Year 12
- Mac/Apple computer experience - essential
- A confident, friendly and professional telephone manner
- Solid written and verbal communication skills




- Good spelling and grammar
- Excellent attention to detail and accuracy
- Strong computer and data-entry skills
- Confidence using email and online systems
- Good organisational and time-management skills
- Ability to follow processes and instructions
- Ability to prioritise and manage multiple tasks
- A friendly and helpful approach to customer service
- Reliability and punctuality
- A positive attitude and genuine willingness to learn
- Confidence communicating with customers, suppliers, couriers and warehouse staff
- Ability to work effectively as part of a small, busy team
- Initiative and a willingness to help wherever required

Experience That Would Be a Bonus Previous office or administration experience is not essential. Training will be provided to the right person.

Experience or familiarity with any of the following would be an advantage:

- Xero
- Microsoft Word
- Microsoft Excel
- Inventory or stock-management software
- E-commerce platforms
- Online order-processing systems
- Freight and courier booking systems
- Customer service
- Reception
- Retail or hospitality
- General office administration

Hours & Location Full-Time Position

Monday to Friday

8:30am–4:00pm

Brisbane Cup Supplies

Unit 12/5 Rai Drive

Crestmead QLD 4132

This is an on-site position and is not a work-from-home role.

How to Apply

If you're a recent Year 12 graduate, school leaver or junior administrator who is organised, friendly, confident with computers and keen to learn, we'd love to hear from you.

Please send your resume and cover letter to:

[email protected]

Attention: Prudence Mallett

Please include a brief introduction in your cover letter explaining why you are interested in the position and why you believe you would be a good fit for Brisbane Cup Supplies.

Brisbane Cup Supplies

Unit 12/5 Rai Drive

Crestmead QLD 4132

www.brisbanecupsupplies.com.au

Pay: $47,000.00 – $48,000.00 per year

Work Location: In person

📌 Junior Administration & Customer Service Assistant (Crestmead)
🏢 Brisbane Cup Supplies
📍 Crestmead