Kennedy Reid is partnering with a global leader in financial administration and shareholder services, with ongoing short-term campaign opportunities available for Customer Service Representatives.
These roles are perfect for students, part-time workers, people between roles or anyone looking for short-term work with the flexibility to take on assignments as they become available.
Campaigns typically run for 1-2 weeks at a time, with ongoing opportunities available throughout the year for those who perform well and have continued availability.
Your responsibilities may include:
- Providing a high level of customer service to clients and stakeholders
- Handling inbound and outbound calls
- Providing clear, accurate and timely information
- Responding to customer enquiries and escalating where required
- Collecting and accurately recording customer information
- Coordinating the dispatch of physical and digital communications
- Liaising with internal and external stakeholders
- Completing general administration and data entry
- Following campaign processes, scripts and procedures
- Maintaining a high level of accuracy and professionalism
- Location: Abbotsford, Melbourne
- Hourly Rate: $36.81+super per hour, paid weekly
About you
We’re looking for people who:
- Have previous customer service, contact centre or administration experience
- Enjoy speaking with customers and providing a positive experience
- Have confident verbal and written communication skills
- Are comfortable handling both inbound and outbound calls
- Have strong attention to detail and accurate data entry skills
- Are confident using computers and learning current systems quickly
- Can work in a fast-paced environment
- Are reliable, punctual and committed to their agreed roster
- Can commit to the full duration of each assignment (typically 1-2 weeks)
- Are interested in picking up ongoing campaign-based work as further opportunities become available
Why these roles?
- Work around your studies or other commitments
- Choose between part-time and full-time assignments
- Gain valuable experience with a global financial services organisation
- Build your customer service and contact centre experience
- Take on short-term work without needing to commit to a long-term role
- Have access to ongoing campaigns if you're available and perform well
The office is conveniently located close to public transport and offers onsite parking, subject to availability.
If you're looking for versatile short-term work, are customer-focused and would like the opportunity to pick up ongoing campaign assignments, we'd love to hear from you!