IAG is seeking a National Manager, External Dispute Resolution to lead the EDR function across Australia in a hybrid, senior leadership role. You will oversee a team of leaders, manage complex escalations, and partner with AFCA to ensure fair, timely outcomes.
You will influence at senior levels, drive performance metrics, and embed operational excellence across the function, balancing accountability, quality and customer outcomes.
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📌 National Head of External Dispute Resolution (Sydney)
🏢 Iag
📍 Sydney