IT Helpdesk Technician job available at growing MSP | Melbourne | Permanent | Immediate Start /n Your new company /n A leading National Managed Service Provider based in Adelaide requires a Level 1 Helpdesk Technician for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. Your new role /n In this exciting new role, you will be: /n - Providing 1st level IT support both remote and onsite for a broad client base.
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- Maintaining relationships with clients.
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- Performing account administration with Active Directory, Exchange and bespoke applications.
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- Ensuring technical issues are resolved within SLA's in a calm and polite manner.
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- Troubleshooting technical issues in a high-volume ticketing setting.
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What you'll need to succeed /n
/nTo be successful in your application, you will need:/n
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- Prior experience providing level 1 IT support. /n
- Demonstrated knowledge of Windows OS, Active Directory,
Exchange and Office 365 administration. /n
- Experience with Autotask and ConnectWise is highly advantageous. /n
- A tertiary education in Information Technology as well as Microsoft, Cisco and Fortinet certifications are beneficial. /n
- Proven experience working within a Managed Service Provider or Consultancy. /n
- Current driver’s license and access to a car. /n /n
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What you'll get in return /n
/nWorking in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!/n
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What you need to do now /n
/nIf you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to
[email protected].#2975995/n
📌 Level 1 Helpdesk Technician - Melbourne
🏢 Hays
📍 Melbourne