Level 2 Support Engineer | MSP experience required /n Your new company /n An exciting new opportunity is available for a Level 2 Service Desk Engineer at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a up-to-date on-site working environment and excellent opportunities for career development.

Your new role /n In your new role, you will be responsible for providing remote and on-site support to the organisation's clients. You will handle more complex issues that have been escalated from Level 1 support, ensuring timely resolution and maintaining high customer satisfaction.

What you'll need to succeed /n - Previous experience working within a Managed Service Provider (MSP) environment, supporting multiple customers across a broad range of technologies and industries.

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- Proven Level 2 support experience within Microsoft-centric environments, with solid troubleshooting skills across desktop, server, cloud and infrastructure technologies.

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- Strong technical knowledge of Windows and macOS, Microsoft 365, Active Directory, Exchange Online, networking, cyber security solutions, printing technologies, AV platforms and mobile device management across iOS and Android.

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- Hands-on experience supporting and administering Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), Intune/Endpoint Manager, SharePoint Online, Teams, Microsoft Defender and the wider M365 ecosystem.

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- Ability to investigate and resolve complex technical issues across cloud, infrastructure, networking and end-user technologies, taking ownership from initial diagnosis through to resolution.

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- Comfortable mentoring and providing technical guidance to Level 1 engineers, acting as an escalation point while helping to uplift knowledge across the service desk team.

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- Strong customer service and communication skills, with the ability to translate technical concepts into clear outcomes for customers and stakeholders.

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- A passion for technology and continuous learning, with exposure to modern Microsoft cloud technologies, cyber security solutions and automation viewed favourably. What you'll get in return /n

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- Competitive salary and benefits package

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- Opportunities for career growth and advancement

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- Supportive and inclusive work culture

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- Training and development programmes

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- Collaborative and team-oriented environment

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- Recognition and rewards for outstanding performance

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- Modern and well-equipped office facilities

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- Diverse and challenging projects

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- Opportunities to work on cutting-edge technologies

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/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. /n

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📌 Level 2 Support Engineer (Sydney)
🏢 Hays
📍 Sydney