Level 2 Support Engineer within a Managed Service Provider | Melbourne South-East | 5-days In office /n Your new company /n This Managed Service Provider delivers tailored technology solutions and support services to a diverse range of organisations across multiple industries. Supporting businesses ranging from small organisations to large enterprise environments, they have built a strong reputation for providing high-quality customer service and technical expertise. Joining a close-knit team, you’ll gain exposure to a wide variety of technologies, projects, and client environments. /n Your new role /n In this exciting new role, you will be: /n /n

- Providing Level 2 technical support across a diverse client portfolio. /n
- Troubleshooting M365, Active Directory, Azure, and endpoint management technologies. /n
- Delivering a combination of remote helpdesk and onsite client support. /n
- Assisting with server, infrastructure, and cloud administration activities. /n
- Supporting cybersecurity, identity management, and access control initiatives. /n
- Working closely with client to resolve technical issues and deliver exceptional service. /n
- Escalating and resolving complex incidents while contributing to ongoing improvements. /n /n

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/nWhat you'll need to succeed /n

/nTo be successful in your application,



you will need:/n /n

- Previous experience working within a Managed Service Provider environment (required). /n
- Strong experience supporting M365, Active Directory, and Azure technologies. /n
- Experience with Intune, endpoint management, and exposure to Windows Server administration and infrastructure support. /n
- Excellent troubleshooting, communication, and customer service skills. /n
- Experience supporting a variety of clients and managing competing priorities. /n
- PowerShell scripting, Jamf, Cisco Meraki, or security-focused experience is also highly regarded. /n /n

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/nWhat you'll get in return /n

/nYou’ll join a supportive and growing MSP where no two days are the same. Working across a broad range of client environments, you’ll have the opportunity to further develop your technical skills, gain exposure to modern technologies, and play a key role in delivering exceptional outcomes for customers while working within a collaborative and experienced team. Do not miss out!/n

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/nWhat you need to do now /n

/nIf you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to [email protected].#3013571/n

📌 Level 2 Support Engineer (Melbourne)
🏢 Hays
📍 Melbourne