IT L3 Helpdesk Engineer job available at National MSP | Adelaide Inner North-West | Permanent | ASAP/n Your recent company /n A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work workplace, offering exposure to leading technologies and ongoing career development opportunities. Your recent role /n In this exciting new role, you will be: /n - Providing 3rd level remote and onsite support for clients.
/n
- Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
/n
- Performing technical support of servers, network and hardware.
/n
- Assisting with the delivery of infrastructure projects.
/n
- Delivering a high level of customer service and communication.
/n
- Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.
/n
What you'll need to succeed /n
/nTo be successful in your application, you will need:/n
- Demonstrated experience in providing level 3 IT support.
/n
- Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V,
Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting.
/n
- Highly developed troubleshooting and problem-solving skills.
/n
- Experience with Autotask and ConnectWise is highly advantageous.
/n
- A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
/n
- Proven experience working within a Managed Service Provider.
/n
- Current driver’s license and access to a car.
/n
What you'll get in return /n
/nWorking in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!/n
What you need to do now /n
/nIf you're interested in this role or know of someone that may be, click ‘Apply Now’ or forward an updated CV to
[email protected].#3012273/n
📌 Level 3 Helpdesk Engineer (Adelaide)
🏢 Hays
📍 Adelaide