Experienced hospitality professional with extensive knowledge of both bar operations and front-of-house service. Skilled in leading teams, delivering exceptional customer experiences, managing daily venue operations, and maintaining high service standards in quick-paced environments.

Key responsibilities include

- Supervising and supporting front-of-house and bar staff during service.
- Ensuring excellent customer service and resolving guest concerns professionally.
- Coordinating staff rosters, training, and performance development.
- Monitoring service standards, venue presentation, and compliance with health and safety regulations.
- Managing cash handling, POS systems, stock control, and beverage operations.




- Assisting with opening and closing procedures and overseeing smooth day-to-day operations.
- Acting as a communication link between staff and senior management.

Demonstrates strong leadership, problem-solving, and organisational skills, with the flexibility to step into a Manager on Duty role when required. Capable of overseeing venue operations, handling operational decisions, managing staff performance, and ensuring business objectives are met in the absence of senior management. This position offers a clear pathway toward a permanent Manager on Duty or venue management role for the right candidate.

📌 Light Years Burleigh - Supervisor (Burleigh Heads)
🏢 Arcade Agency
📍 Burleigh Heads