You'll run the liquid waste operations day to day for South Gippsland Septic Tank Cleaning, helping grow the business and lending a hand across the wider operation when things are quieter. The phone rings every day and we need someone to own it and help grow it.
Key responsibilities
- Answer customer calls and enquiries, and book jobs
- Schedule drivers and plan efficient daily routes, liaising with staff throughout the day
- Manage job cards, invoicing and follow-up in ServiceM8 and Xero
- Keep compliance paperwork and EPA waste records accurate and up to date
- Build relationships with councils, builders, plumbers, real estate agents and commercial clients
- Chase new contracts and recurring work to strengthen business
- Follow up extra works required to help finalise jobs to a high standard
- Assist in booking blockages, Jetter and CCTV bookings
- Help with local marketing, including social media pages and sponsorships
- Help across the wider business with admin and ad hoc tasks during quieter periods
- Find better, faster ways of doing things as the business grows
About you
- Scheduling, dispatch,
logistics or trades-office experience
- Calm, friendly and professional on the phone, including with urgent or stressed customers
- Positive, bubbly, can-do attitude
- Comfortable with software (ServiceM8 and Xero experience highly regarded)
- Confident building relationships and following up leads, not just processing them
- Someone who can find gaps and fix them by creating new processes and SOPs
- Takes ownership and gets things done without being chased
- Excited about company growth
- Flexible and happy to pitch in wherever the business needs it
- Local to South Gippsland or within commuting distance of Leongatha
About us South Gippsland Septic Tank Cleaning has served the region since 1996 and has an excellent local name. As part of the Southern Septics group, the business has grown rapid. We run a modern fleet of pump-out trucks and other equipment servicing homeowners, builders, councils and water authority and commercial customers across Gippsland, Bass Coast and the South East.