On Call Rostering Officer (Casual) - Melbourne based

Please read the following before applying:

The position will fulfil a range of ‘On-Call', after hours as defined:

5am – 9am and 5pm to 11pm Monday to Friday.

5am – 11pm Saturday, Sunday and Public holidays.

You will be paid a flat rate of $10 per hour just for being on-call.

Rates start from $37 p/h for time worked.

Must be based in Melbourne

About us:

Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.

About the role:

Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure? Independent Living Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours.

This is a casual, work-from-home role that offers flexibility and autonomy. Itmay suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work. You’ll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day.

The position will fulfil a range of ‘On-Call’ hours as defined:

5am – 9am and 5pm to 11pm Monday to Friday

5am – 11pm Saturday, Sunday and Public holidays.

Key functions of the role will include:

- Provide full on-call coverage during allocated periods.
- Allocation of shifts to ensure staff skillsets match individual client support needs.




- Ensure shifts are filled as requested in a timely manner
- Respond promptly and professionally to phone calls regarding client care and staff rostering
- Manage last-minute shift cancellations and coordinate replacements efficiently
- Use initiative to assess and elevate health-related concerns appropriately
- Maintain clear and accurate records of calls and actions taken
- Work independently and make sound decisions under time pressure
- Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked
- Manage and resolve any issues that arise for support workers after hours

About you:

- General Administration experience is preferred
- Previous Support Worker experience is advantageous
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
- Confident handling a high volume of phone calls and thinking on your feet
- Calm and resourceful in urgent or high-pressure situations
- Solid organisational and time management skills
- Comfortable working autonomously with minimal supervision
- Willingness to learn our internal rostering software (training provided)
- Positive and friendly attitude.
- Excellent interpersonal skills.
- Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
- Flexible and adaptable approach to work demands.

What we offer:

- Flexible, casual role that supports work-life balance
- Remote, work-from-home arrangement
- Supportive training and onboarding
- The chance to make a real impact in people’s lives

Other Requirements:

- Must hold Valid Australian work rights.
- National Police Clearance.
- First Aid and CPR certificate.

#J-18808-Ljbffr

📌 On Call Rostering Officer (Casual) - Melbourne based
🏢 Independent Living Victoria
📍 Melbourne