/n THE ROLE /n Client outcomes and experience /n /n

- Own a portfolio of clients, including complex or high‑value engagements /n
- Act as a trusted senior contact, resolving issues with sound judgement /n
- Ensure clear, timely and professional communication /n
- Influence client retention, confidence and long‑term relationships /n
- Act as escalation point for complex or high‑risk matters /n /n Quality, compliance and risk /n /n
- Ensure all work meets professional, regulatory and ethical standards /n
- Exercise independent judgement on non‑routine technical matters /n
- Identify and manage risks to clients and the firm /n
- Maintain oversight of team outputs and ensure quality through review and leadership /n /n /n WIP and fee recovery /n /n
- Manage workflow, scoping and allocation of work across the team /n
- Drive sustainable fee performance and recoverability /n
- Review WIP and invoicing aligned with firm expectations /n /n Team leadership and development /n /n
- Lead, coach and mentor team members /n
- Build capability, judgement and confidence in others /n
- Provide timely feedback, guidance and escalation support /n
- Lead performance and development discussions,



ideally with experience using formal review processes such as half-yearly reviews /n /n Ideal Candidate /n /n
- 7+ years’ professional experience in public practice accounting /n
- Demonstrated experience leading people and managing outcomes /n
- Proven ability to exercise independent judgement in complex situations /n
- Strong client management and relationship skills /n
- High level communication and influencing capability /n
- Robust organisational skills with ability to manage competing priorities /n
- Commercial mindset with an understanding of fees, workflow and performance /n
- Degree in Accounting or Finance /n
- CA or CPA (completed or working towards) /n
- Detail focused, organised and reliable with strong time management and the ability to manage competing priorities /n
- Clear written and verbal communication skills and able to build positive working relationships with clients and direct reports /n /n Systems experience /n /n
- Xero, MYOB /n
- BGL 360, MYOB AE, CAS (highly desirable) /n
- Intermediate MS Office /n /n

📌 Manager (Perth)
🏢 Letizia Palmer
📍 Perth