Own a portfolio of Wolf IQ customer relationships from website builds through long-term care, ensuring customers are happy, successful, supported, and growing.

Key Details

- Location: Sydney-based with remote team
- Type: Full-time
- Reports to: Head of Customer Success
- Salary: $70K + super + commission

The role

You are the face of our customers from the first website brief through to long-term growth.

Our customers are small and mid-sized businesses. They want a real person they trust, who knows their business and makes things happen. That's you.

Your time splits roughly in two:

- 50% website delivery lead. Guide customers through recent website builds. Set expectations, run the timeline, keep customers informed and confident, and hand over a site they love.
- 50% SEO and growth customer lead. Own the relationship for customers on our SEO, Google Ads and Growth Plans. Run reporting calls, explain results, answer questions, and spot the next opportunity.

You don't need to write code or run campaigns yourself.

You do need to make sure the right team members are on it, the customer feels looked after, and the work lands.

Why Join Wolf IQ?

- We’re profitable and growing fast with recurring revenue, strong retention and happy customers
- You’ll grow quickly as we invest in training, automation and AI so you can do more, faster
- You’ll have real impact from day 1 and shape how our customers experience Wolf IQ every day
- Be part of a growing team of 20+ passionate and committed team members

What you'll do





- Own an assigned portfolio of customer accounts as their main contact at Wolf IQ
- Lead customers through website builds, from kickoff to launch and handover
- Coordinate our design, development, SEO and support teams to deliver on time
- Run regular customer check-ins, reporting calls and in-person meetings
- Catch risks early and manage escalations calmly
- Recommend services that genuinely help customers grow, such as SEO, Google Ads, landing pages, rebuilds and Care Plan upgrades
- Keep HubSpot and ClickUp up to date so every account has clear notes and next steps

What success looks like

- First touch interactions after we sign a customer are world class
- Website builds launch on time with happy customers
- Your portfolio keeps its customers and grows its revenue (net revenue retention above 100%)
- Customers rarely feel the need to escalate past you

About you

- 3+ years in account management or project management at a digital agency, web studio or similar
- You've managed multiple website builds at once and know the web development lifecycle
- Working knowledge of SEO and Google Ads, enough to explain results and recommend next steps
- Warm, organised and calm under pressure. Customers like you and trust you
- Commercially minded. You can connect the work to business results
- Experience with Claude, HubSpot, ClickUp, Slack and AI tools is a strong plus

What we offer

- Competitive salary plus commission on the growth of your portfolio
- Flexible, remote-friendly work
- Clear career path as the group grows
- A team that backs you, with dedicated design, development and support

#J-18808-Ljbffr

📌 Account Manager (Websites and SEO) (Sydney)
🏢 Wolf IQ
📍 Sydney