Role description In this role:

· Take initiative to gather, organise and synthesize large amounts of information from various sources

· Working with stakeholders to understand their needs, concerns and the setting that they operate in with respect to deliver goals and outcomes

· Work closely with stakeholders and change management to identify impacts to business processes and technology as a result of system or application changes

· Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary in a timely manner

· Liaise and collaborate with external suppliers as required

Essential

· At least 5 years' experience delivering complex process and technical changes as a Senior Business Analyst

· Expertise in process mapping with standardised techniques such as SIPOC

· Expertise in merchant acquiring and card payments industry and technologies

· Excellent communication skills,



including ability to engage stakeholders at varying levels to facilitate gathering / refinement of detailed requirements from high level requirements to solution design to testing

· Proven track record of working to deadlines, results driven

Desirable

· Experience with large scale customer and data migrations projects

· Experience capturing and managing requirements and user stories in Confluence and JIRA

· Experience documenting customer journeys, process flows, and standard operating procedures

· Working knowledge of merchant terminal, POS, AS2805 messaging, ecommerce and payment gateways

· Experience synthesizing and analysing large amounts of data extracts for the extraction of project relevant insights

· Experience with converting raw data to purpose specific and actionable data visuals that tell a story (Powerpivots, Tableau, PowerBI)

· Experience with interpreting technical specs for Pega and API's

· Practical application of BABOK® Knowledge Areas including Agile ways of working

· Familiarity with CBA frameworks such as GDF, SDLC, Pace

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📌 Marketing Data Engineer (Sydney)
🏢 C Smart International
📍 Sydney