We are looking for a motivated and customer-focused Sales & Admin Assistant to join our small team at Rev-Bikes in Nunawading. Part time or full time considered, with plenty of flexibility to suit the right candidate.

Rev-Bikes sell & service e Bikes, e Trikes and e Tandems (and a growing range of Adaptive e Bikes), as well as installing low-powered Conversion Kits to electrify existing bicycles. Our customers vary widely, but are often retirees and people with various disabilities.

This is a dynamic, hands-on role combining customer sales, retail support, and administrative duties. You will be the face of the store—helping customers find the right eBikes and accessories, while ensuring smooth day-to-day operations behind the scenes.

If you are energetic, organised, and passionate about delivering great customer experiences, this role may be a great fit for you.

Key Responsibilities

- Welcome and assist customers in-store, via phone, and email
- Understand customer needs and recommend suitable bicycles and accessories
- Drive sales through consultative selling and product knowledge
- Handle customer enquiries and follow-ups to ensure satisfaction
- Support after-sales service and customer retention

Administration & Operations

- Process sales accurately using POS systems
- Maintain customer records and CRM updates
- Assist with invoicing, quotes, and general admin tasks
- Support store presentation, merchandising, and displays





Stock & Inventory Support

- Assist with stock management, tagging, and receiving deliveries
- Support stocktakes and inventory reporting
- Monitor and report low stock levels

Team Support

- Work closely with the sales and workshop teams
- Support marketing promotions and in-store campaigns
- Contribute to a positive and high-performing team culture

About You

We are looking for someone who is:

- Passionate about bikes & the cycling lifestyle (essential to have at least some experience with bicycles)
- Confident in customer service and/or retail sales
- Clear communicator (excellent English) with a friendly and professional approach
- Highly organised with great attention to detail
- Comfortable using computers, ideally experienced with Xero & Shopify (or happy to learn)
- Sales-driven, with a willingness to learn and grow
- Reliable, mature, proactive, and a strong team player

What We Offer

- Supportive and energetic team setting
- On-the-job training and product knowledge development
- Opportunity to grow within the business
- Staff discounts on bikes and accessories
- Performance-based incentives (where applicable)

Key Performance Areas

- Sales performance and conversion rates
- Customer satisfaction and service quality
- Accuracy in administration and stock handling
- Contribution to team and store performance

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📌 Sales & Admin Assistant (Melbourne)
🏢 REV Bikes
📍 Melbourne