About the role

Working closely with an ENT specialist and administrative team in a small, independent specialist ENT practice in Heidelberg, this is a long-term position working 3 full days per week. Availability to work Tuesday and Thursday is essential with the third working day to be discussed.

Key responsibilities

- Patient bookings and phone/email inquiries
- Reception and patient check-in
- Medicare, private billing and receipting
- Managing referrals, correspondence and patient records
- Liaising with GPs, hospitals and other healthcare providers
- Supporting surgical bookings and administration
- Using medical practice management software - Xestro
- General practice administration

About you

- Minimum of 2 years' medical reception or medical administration experience
- Confident working in a busy medical setting
- Friendly, professional and confident with patients
- Excellent attention to detail and takes pride in accuracy
- Experience using medical software
- Keen to upskill and continually develop skills
- Can multitask,



prioritise and remain calm under pressure
- Flexible and willing to assist when the practice is busy
- Excellent communication and organisational skills
- Reliable and committed to a long-term role

About us We are an independent specialist ENT practice based in Heidelberg, providing care to both paediatric and adult patients. Our specialist also consults at East Melbourne and Parkville approximately 2-3 times per month. These sessions are shared between staff on a rostered basis, so occasional travel to these locations will be required.

Benefits

- 3 full days per week
- A genuine long-term opportunity
- A friendly, supportive small team environment
- Direct contact with an experienced specialist surgeon
- A role where your skills and dedication will have a direct impact on patient care
- Variety across specialist medical and surgical administration
- Coffee account at a nearby cafe

📌 Medical Secretary/ Medical Receptionist (Heidelberg)
🏢 Dr Damien Phillips
📍 Heidelberg