Your new company

Join one of Australia's leading health insurance providers, dedicated to delivering exceptional service and support to its members. With a robust focus on employee development, collaboration and customer outcomes, this is an chance to build a long-term career within a respected and stable organisation. Your new role

As a Customer Care & Retention Consultant, you will be the first point of contact for members who are considering cancelling, reviewing or changing their health insurance policy. You'll play a key role in understanding member needs, resolving concerns and delivering positive outcomes through exceptional customer service.

Key responsibilities include

Managing inbound and outbound member enquiries

Assisting members with policy reviews, retention conversations and general enquiries

Handling objections and complaints professionally and empathetically

Supporting members experiencing financial hardship or vulnerable circumstances

Accurately documenting conversations and maintaining detailed records

Working across systems including Salesforce and Genesys

This is a fast-paced contact centre environment, with approximately 30 calls per day and an average handling time of 15 minutes.





What you'll need to succeed

Previous customer service or contact centre experience

Excellent verbal and written communication skills

Strong empathy and the ability to build rapport with a diverse range of customers

Confidence handling difficult or sensitive conversations The ability to talk and type simultaneously while taking accurate notes

Strong attention to detail and problem-solving skills

Experience with CRM systems is highly regarded

What you'll get in return

$71,434 + Super (inclusive of 9.5% shift loading)

Permanent full-time opportunity

Comprehensive onboarding and training program

Hybrid working model following training

Ongoing coaching, monthly development sessions and leadership support

Career progression opportunities within a leading organisation

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

📌 Member Care Consultant - Retention (Camperdown)
🏢 Hannah Faithfull
📍 Camperdown