11 Oct
|
Archa
|
Melbourne
Archa seeks a hands-on Customer Support Leader to build and guide a team of specialists, owning performance metrics and quality standards. You’ll design scalable processes, drive continuous improvement, and partner with Product, Operations, and Risk to deliver a best-in-class customer experience.
You will roll out recent support systems, calibrate tone and templates, and ensure the knowledge base remains accurate and helpful during growth.
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📌 Customer Support Team Lead — Hands-On, Growth-Focused (Melbourne)
🏢 Archa
📍 Melbourne