About Simpology - Simpology is a Sydney-based fintech that builds digital loan origination technology for Australia’s mortgage industry. It was founded in 2006 by people with a background in mortgage origination, with the goal of using technology to radically improve the mortgage application process.

What it does: Simpology is an end-to-end, highly configurable loan origination system used by lenders, brokers, aggregators and applicants. At its core, the platform lets a bank build a digital schema representing its internal credit policy and business validation rules, so brokers can submit compliant applications faster and more accurately. Its flagship product, Loanapp, gives lenders control over submission quality through configurable datasets, validation and conditional logic, error messaging, and credit policy run at point of sale.

It supports all application types, including company, trust, SMSF, construction, bridging, self-employed and foreign income.

Mid-Level Support Escalation Engineer

? Sydney, NSW (Hybrid) | Full-time

Team: Customer Support / Technology

Love getting to the bottom of tricky technical problems? This one’s for you.

Simpology is hiring a Mid-Level Support Escalation Engineer to be the technical bridge between our frontline Support, Engineering, Product and customers.

When a complex issue lands, you’ll be the one digging into the application, database, APIs and integrations to find out what’s really going on. This is a hands-on role for someone who’s curious about how systems work and gets satisfaction from fixing problems properly, not just patching them.

What you’ll do

- Be the Level 2 escalation point for complex customer and production issues
- Trace errors and transactions through production logs in Kibana to pinpoint root causes
- Troubleshoot C#/.NET application behaviour,



exceptions and stack traces
- Investigate data in MySQL and SQL Server
- Test and reproduce REST API issues using Postman
- Resolve AWS S3 storage and access issues
- Manage incidents, defects and escalations in Jira
- Hand Engineering explicit, actionable detail: logs, SQL results, API requests and responses
- Partner with Engineering and Product to validate fixes and see issues through to resolution
- Contribute to root-cause analysis and help stop recurring issues at the source
- Build up our technical documentation and share knowledge across the Support team
- Explain technical issues clearly to both technical and non-technical audiences

What you’ll bring
- 3+ years in technical or application support, including time in a Level 2 or escalation role
- Hands-on experience with C#/.NET, MySQL, SQL Server, Kibana, Postman, AWS S3 and Jira
- Solid understanding of REST APIs, HTTP, JSON and XML
- Confidence reading logs, exceptions and stack traces
- Working knowledge of Git and software release processes
- A structured, curious approach and a habit of owning issues end to end

Bonus points for
- AWS CloudWatch, Lambda or EC2
- Azure DevOps and CI/CD
- Swagger/OpenAPI
- PowerShell or other scripting
- OAuth 2.0, SSO and authentication
- Docker and cloud technologies
- APM/observability tools
- Networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- Experience in fintech, banking, lending or mortgage technology

What success looks like

Complex issues get diagnosed and resolved efficiently. Engineering gets the information it needs to act fast. Customers get timely, professional updates. Recurring problems shrink, and our support processes, documentation and automation keep getting better.

Interested? Apply now or send us a message to learn more.

#hiring #SupportEngineer #SydneyJobs #Fintech #DotNet #TechSupport

📌 Mid-Level Support Escalation Engineer (Sydney)
🏢 Simpology Australia
📍 Sydney