- 503108

- SUNSHINE COAST, QLD

- Claims

- Full time

You'll love this role if you're the person people turn to when something goes wrong. You stay calm under pressure, ask good questions and get genuine satisfaction from helping people move forward when they need support most.

When customers contact us after damage, theft or an accident, they're looking for guidance on what happens next. That's where you come in.

As a Claims Advisor you'll manage claims involving cars, caravans, boats and other leisure vehicles from start to finish. You'll gather information, explain next steps, organise repairs or replacement options, and help customers navigate what can be a stressful situation.

Some claims are straightforward while others require you to investigate details, weigh up information and make decisions when the answer isn't immediately obvious. Customers aren't always having a great day when they call, so you'll need patience, empathy and a calm approach.

You don't need insurance experience to get started. Through paid training, coaching and support from experienced leaders and teammates, you'll learn how to assess information, make decisions and guide customers through complex situations. Along the way, you'll build skills in problem-solving, decision-making and customer communication that can open doors across claims, leadership and other areas of the business. Many leaders across Youi started in frontline customer roles.

Most importantly, you'll finish each day knowing you've helped someone move forward when they needed support most.

What you'll be doing

- A full-time role in-office at Sippy Downs
- Pick up claims once they’re lodged and help guide them through the next steps
- Be a key contact for customers, repairers and assessors, keeping everyone updated
- Manage a portfolio of claims at different stages using workflow queues and daily priorities
- Review policy and claim information to support fair decisions
- Organise repairs,



arrange hire cars and follow up quotes and updates
- Keep clear, accurate notes so claims remain compliant and keep moving
- Handle calls from customers who may be stressed and guide them through what happens next

What great looks like

- Claim details and notes are accurate the first time
- Decisions are explained clearly using policy and evidence
- Customers finish calls clear on what happens next
- Work stays organised and claims keep moving
- Empathy balanced with fair and consistent decisions
- Compliance, privacy and risk requirements followed every time
- Calm and professional even when conversations are emotional

If you can see yourself growing into this, you’ll likely love it here.

What you get

- Competitive salary with performance-based salary incentives
- Set start and finish times so you can plan life outside work
- 22 days annual leave, plus volunteer leave and yearly salary reviews
- Real pathways to grow your career, with plenty of people promoted from within
- Paid training at the start and ongoing coaching as you grow
- A team environment where people back each other and keep things real
- Free skin checks, flu jabs and financial wellbeing sessions
- Discounted Youi Insurance products and gym access through Fitness Passport
- End-of-trip facilities and casual dress code

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance more human and provide a better insurance alternative. As a challenger brand, we push the status quo so customers get something better than the typical insurance experience. It’s real people helping real customers when life doesn’t go to plan, showing up when they need us most.

It’s also a place where you can make your mark. With clear progression pathways, structured development and ongoing coaching, you’ll have the support to build a long-term career here. And as more customers choose Youi, we keep growing. That means bigger teams, new roles and more opportunities to build your career along the way.

It's work that’s a bit more you shaped.

📌 Motor Claims Advisor (Sunshine Coast)
🏢 Youi Insurance
📍 Sunshine Coast