Mullewa Customer Service Officer (Ref: 1029)

About the position:

The Mullewa District Office is seeking a full time Customer Service Officer to join the team. The Customer Service Officer is the face of the Mullewa District Office, aiming to optimise resolution at the first point of contact and deliver a premium experience to the Mullewa community. This role is responsible for providing accurate, concise, and timely information to the general public in all areas of the City business.

This position will be based at the Mullewa District Office and is a permanent full-time prospect.

Key accountabilities:

- As the customer-interfacing “face” of the Mullewa District Office, deliver a consistent and responsive customer experience via range of delivery methods, including face-to-face, email and phone to all internal and external customers.
- Address a range of customer requests in all areas of activity determining their needs and requirements, servicing their expectations, and providing effective timely solutions, escalating enquiries through to specialist staff where necessary.
- Accurately input, monitor, and maintain customer records within City systems and databases which support future activities.
- Undertake the processing and delivery of customer focused functions, including but not limited to, Mullewa library services, Department of Transport and Major Infrastructure licensing services, Mullewa community facility, cemetery and dog/cat registration applications.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment. To gain a better understanding of the role, please call Darren Simmons, Manager Mullewa District Office on (08) 9956 6771 9956 6771).

Position requirements:





The successful applicant will have demonstrated customer service experience, including the ability to establish positive relationships with customers and to determine and address customer requirements. Sound level of office administration skills including processing payments and input and manage customer information is also a requirement.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City. This position also requires the successful applicant to possess a current C class drivers licence and provide a current National Police Clearance.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

The Mullewa Customer Service Officer position has a salary starting from $79,115 per annum or $40.04 per hour, offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

- Up to 21% Superannuation (with superannuation co-contribution scheme)
- 22 Annual Leave days per annum
- Health & Wellbeing Program
- Flexible working arrangements
- Career opportunities
- Free parking

About the City In the heart of wildflower country, Mullewa is a quiet, tidy, rural township with a population of 350 people just 99km from Geraldton, a thriving regional city at the heart of Australia’s Coral Coast.



Mullewa offers a small range of services and activities with a focus on community. Recognised as one of WA’s key wildflower centres to visit, Mullewa’s natural beauty is plentiful. The Mullewa District Office, as a branch of the City of Greater Geraldton, provides a wide range of administrative and community and cultural development services to the town. You can be part of working with us to deliver the best for our community and this region The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace. Interested in applying?

Visit the City’s website: Employment - City of Greater Geraldton jobs to apply for this position.

To be considered for this vacancy, applicants are advised to include the following:

1. A current resume
2. A written response (maximum 1250 characters per criteria) addressing the following selection criteria inclusive of examples to support your claims:

i. Experience in working both independently, and in a team environment within a customer focused area ii. Developed interpersonal and communication skills both written and oral, including the ability to liaise effectively with a diverse range of people iii. Developed computer skills, including the ability to use multiple software packages simultaneously to find solutions for customers Applications close 4pm Wednesday 14 October 2026.

Ross McKim

CHIEF EXECUTIVE OFFICER

📌 Mullewa Customer Service Officer
🏢 City of Greater Geraldton
📍 Mullewa