Casual | 3 days per week | Monday–Wednesday | 7:30am–4:00pm

Fonzie Abbott is looking for an organised, switched-on and personable Office Administrator to join our team three days a week.

Based at our Newstead office (soon to be moving to our new Albion HQ), you'll be at the centre of the day-to-day running of the business and a key point of contact for our customers, wholesale partners and wider team.

This is an entry-level role, so previous office or administration experience isn't essential. We're looking for someone who's confident, organised, good with people and numbers, and keen to learn. A background or interest in coffee is a bonus, but definitely not a requirement.

WHAT YOU'LL BE DOING

You'll be responsible for a mix of customer service, administration, accounts support and weekly reporting, including:

- Being a key point of contact for customer and wholesale enquiries
- Managing incoming emails and phone calls
- Responding to customer questions, order enquiries, feedback and complaints
- Assisting with online orders, shipping issues, refunds and general customer service
- Processing and entering wholesale orders when required
- Preparing weekly wholesale revenue reports
- Tracking and reporting coffee volumes ordered by our wholesale accounts
- Preparing aged receivables reports and following up outstanding accounts
- Raising invoices, credit notes and customer statements
- Checking account transactions and assisting with payment reconciliation
- General data entry and keeping customer/account information up to date
- Working closely with our General Manager and wider wholesale, warehouse and operations teams




- General office administration and helping keep things running smoothly behind the scenes

You'll work across systems including Xero, Ordermentum, Excel/Google Sheets, Shopify, Shippit and Square. Don't worry if you haven't used all (or any) of them before, we're happy to teach you.

ABOUT YOU

We're less concerned about what's already on your CV and more interested in finding someone who:

- Is confident and friendly on the phone and over email
- Has strong written and verbal communication skills
- Is comfortable working with numbers and spreadsheets
- Has great attention to detail
- Is organised and able to manage multiple tasks
- Is comfortable dealing with customers and resolving problems
- Is proactive and happy to take ownership of their work
- Is confident learning new systems and software
- Can work independently while also being part of a busy team
- Has experience in coffee or hospitality is a bonus, not a must

THE DETAILS

Role: Office Administrator

Employment: Casual, 3 days per week

Days: Monday–Wednesday

Hours: 7:30am–4:00pm

Location: Newstead, Brisbane, moving to Albion

If you're looking for an entry-level role where you can learn the ins and outs of a growing coffee business, build experience across customer service, accounts and operations, and become an significant part of the team, we'd like to hear from you.

Send through your CV and a little bit about yourself and why you think you'd be a good fit for Fonzie Abbott.

Pay: Up to $34.00 per hour

Expected hours: No more than 28.0 per week

Benefits

- Employee discount

Work Location: In person

📌 Office Administrator (Newstead)
🏢 Fonzie Abbott
📍 Newstead