Operations Delivery Lead (12 month FTC commencing October 2026) for SaCSA - Sydney CBD/n Hays has partnered with Service and Creative Skills Australia (SaCSA) in the search for an experienced Operations Delivery Lead to join their team on a fixed-term parental leave contract. Reporting directly to the Executive Director, Operations, you will play a key role in ensuring the smooth running of organisational operations while leading process improvements, systems optimisation, compliance activities, and membership administration. Your new company /n SaCSA is a non-profit, industry-owned, industry-led Jobs and Skills Council funded by the Department of Employment and Workplace Relations.

SaCSA offers workforce planning, guidance and advocacy for the following industries: /n /n

- Arts

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- Personal Services

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- Retail

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- Tourism

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- Hospitality

/n Working collaboratively with industry, government and unions, SaCSA plays a key role in shaping Australia's workforce future. /n

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Your new role /n

/nAs the Operations Delivery Lead, you will take ownership of critical operational functions while partnering with internal stakeholders and external suppliers to support organisational effectiveness and continuous improvement./n

/nKey responsibilities include:/n /n

- Driving and delivering day-to-day operational processes, systems and administration

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- Developing and improving operational procedures, workflows and documentation

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- Coordinating cross-functional activities to support business priorities

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- Managing supplier relationships, including IT, facilities and service providers

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- Overseeing technology and systems management in partnership with the managed service provider

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- Managing membership administration processes, applications, renewals and records

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- Driving continuous improvement initiatives and operational efficiencies

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- Coordinating internal communications, reporting and operational updates

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- Contributing to a collaborative,



high-performing and values-driven culture /n /n

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What you'll need to succeed /n

/nTo be successful in this role, you will bring:/n /n

- Previous experience leading operations, corporate services or business support functions

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- Strong process improvement and workflow optimisation expertise

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- Experience managing systems, technology platforms and operational compliance

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- Excellent stakeholder engagement and supplier management skills

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- Strong organisational skills with the ability to manage competing priorities

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- Excellent written and verbal communication skills

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- High attention to detail and a proactive, solutions-focused mindset

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- Experience with Microsoft Office, project management and CRM platforms, with HubSpot and Monday.com experience highly regarded

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- Experience within a not-for-profit, membership, industry body or service-focused environment will be advantageous /n /n

What you'll get in return /n

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- Opportunity to join a purpose-driven organisation making a meaningful impact across key Australian industries.

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- Adaptable part-time or full-time arrangement (0.8-1.0 FTE).

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- Collaborative and supportive team environment.

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- The chance to lead operational excellence and drive continuous improvement initiatives across the organisation. /n /n

What you need to do now /n

/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n

/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n

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Service and Creative Skills Australia is committed to creating a diverse, inclusive and equitable workplace. Applications are welcomed from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages. Employment decisions are based on merit, skills, experience and the inherent requirements of the role.#3014194/n

📌 Operations Delivery Lead (Parental Leave Contract) (Sydney)
🏢 Hays
📍 Sydney