Great operations start with someone who notices what needs to be done, and makes it happen!

Someone who sees what others might miss. Takes ownership. Makes decisions. And follows things through. That is the kind of Operations Manager we are looking for.

This is a new role at City Community Tennis and it is a little different from a traditional Operations Manager role.

You will be our on-the-ground operational lead, working closely with our Director and taking a hands-on role across people, facilities, customers and day-to-day operations. You will lead, solve, improve and get involved.

What you’ll be getting into

CCT is a busy, seven-day a week club operating across five Sydney locations.

This is a role for someone who enjoys working with people, bringing structure to a busy environment and making things work better.

You will lead the team, set clear expectations, provide direction and deal with matters when they arise. You will also be hands-on with the operation. One day you might be managing the team and setting priorities. Another, you could be helping a customer with a booking, following up a facilities issue, coordinating a contractor or finding a better way to do something.

As this is a new role, you will have real scope to improve consistency, strengthen how we work and make a visible difference.

We need someone who can assess what is happening, make a call and get things moving.

You’ll spend your time...

- Leading people – managing the team, setting expectations, providing direction and addressing issues when needed
- Running the operation – keeping our five locations, facilities and day-to-day activities running smoothly
- Improving how we work – identifying gaps, solving problems and putting practical improvements in place
- Supporting customers – helping with bookings, customer service and the pro shop, and stepping in when needed
- Looking after the details – facilities, contractors,



compliance, administration, invoicing, accounts, reports and other operational priorities
- Supporting our programs – helping deliver community and inclusion programs and events
- Keeping the Director informed – knowing what you can take ownership of and when something needs to be escalated

We’re interested in how you work You will need experience managing people and day-to-day operations. Just as important is your approach.

We are looking for someone who:

- Takes ownership and follows things through
- Is confident setting expectations and having direct conversations
- Brings structure, consistency and accountability
- Uses good judgement and makes decisions independently
- Can navigate different personalities and competing priorities
- Builds positive relationships without avoiding difficult conversations
- Is genuinely hands-on and happy to jump in wherever needed
- Stays calm, practical and solutions-focused

Previous experience managing people is essential.

A little about us

City Community Tennis is a family-owned business with deep roots in Sydney’s tennis community. We operate across five Sydney locations, delivering coaching, competitions, social tennis, court hire and inclusive programs for players of all ages and abilities. We are a community-focused organisation that believes tennis should be accessible, welcoming and enjoyable for everyone.

What’s on offer

- 20 hours per week
- Based on-site in Surry Hills, with travel to other Sydney locations as needed
- A brand-recent role with genuine scope to make your mark
- Hands-on leadership across people and operations
- Direct relationship with the Director
- Autonomy to make decisions and improve how the business operates

If you like working with people, getting stuck into the detail and making things work better, we would love to hear from you. Interested?

Apply now with your resume and a cover letter outlining how you meet what we are looking for!

📌 Operations Manager (Surry Hills)
🏢 City Community Tennis
📍 Surry Hills