/n The Opportunity/n The Banyans is looking for an organised, people-focused Operations Support Officer to keep our residential and Health Plus day program services running smoothly. This is a hands-on role at the centre of our Guest Services team. You’ll own the scheduling, records, systems and logistics that let our clinical and guest-facing teams focus on what they do best: caring for our guests. /n Working alongside the operations team, you’ll be a steady, dependable presence across a 7-day roster, sharing weekend coverage with a fellow Operations Support Officer.

What You’ll Do/n Scheduling & Program Administration /n /n

- Manage day-to-day scheduling of guest programs; medical appointments, wellness sessions and therapeutic activities.

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- Coordinate transport, tests and appointment logistics for guests.

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- Support coach rostering to ensure smooth shift coverage.

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- Handle routine intake and arrival logistics, escalating complex matters to the Guest Liaison.

/n /n Records, Documentation & Compliance /n /n

- Maintain guest records and program documentation to a high standard, in line with accreditation requirements (including NSQHS).

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- Complete accurate incident reporting within required timeframes.

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- Keep records and reporting up to date and properly filed.

/n /n Reporting & Systems /n /n

- Prepare reports and track key metrics for the leadership team.

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- Maintain office systems including SharePoint and patient information management systems.

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- Support leadership meetings; agendas, minutes and follow-up actions.

/n /n Guest Services & Communication /n /n

- Be a warm, professional first point of contact for guests, families and visitors.

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- Support guest experience touchpoints and feedback collection.

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- Communicate confidently and appropriately across written,



verbal and virtual channels, while maintaining confidentiality at all times.

/n /n Logistics & Office Support /n /n

- Manage guest arrival and departure logistics.

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- Handle post runs, filing, scanning and general office administration.

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- Coordinate meeting logistics, room bookings and hospitality.

/n What You’ll Bring/n /n

- Minimum 2 years’ experience in an administrative role. Healthcare, hospitality or another client-facing environment is ideal.

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- Solid organisational skills and sharp attention to detail.

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- A proven ability to juggle competing priorities and deadlines.

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- Confidence with Microsoft 365 (Word, Excel, Outlook, SharePoint) and a willingness to learn new systems.

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- Excellent written and verbal communication skills.

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- A proactive, positive approach to problem-solving.

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- The ability to work independently and as part of a team, with compassion and confidentiality front of mind.

/n /n Desirable /n /n

- Experience in residential, clinic or inpatient healthcare services.

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- Experience contributing to the development of administrative systems and processes.

/n What You’ll Need to Hold/n /n

- A Working with Children Blue Card (or willingness to obtain).

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- A current C-class Motor Vehicle Licence and willingness to drive a Banyans vehicle.

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- A First Aid Certificate including CPR (or willingness to obtain).

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- Appointment may be subject to a Federal Police Clearance.

/n /n /n Required Application task: In order to be considered for the role, your attention to detail is a key consideration. Once you have applied, please send an email to [email protected] titled “OSO Application”. In the email, explain what interests you about the role, and why you feel you would be a good fit. We look forward to hearing from you! /n

📌 Operations Support Officer (Brisbane)
🏢 The Banyans
📍 Brisbane