Warm customer enquiries | Hybrid working | Build a career in Mortgage & Finance

Turn great conversations into real opportunities - without traditional cold calling.

Are you great on the phone, motivated by results and ready for something beyond a traditional contact centre role? At Finsure, you will speak with customers who have already asked for home loan assistance, understand what they need and help them take the next step with the right mortgage professional.

You do not need to be a mortgage expert. Bring your customer service or sales experience, your curiosity and your drive; we will help you develop your knowledge of Australian lending.

Why this opportunity stands out

- Warm enquiries - engage people who have already expressed interest in home loan help.
- Hybrid working arrangements and a supportive, performance-focused team.
- Structured coaching and exposure to the Australian mortgage and finance industry.
- An opportunity to build transferable skills in customer engagement, qualification and lending.
- Work within Finsure, one of Australia's largest mortgage aggregation groups.

What you will do

- Contact and engage customers who have enquired about home loan assistance.
- Ask thoughtful questions, understand their situation and qualify genuine opportunities.
- Explain the next steps clearly and connect customers with appropriate support.




- Handle questions and objections confidently while delivering a positive experience.
- Work towards activity, quality and conversion targets, and keep customer records accurate.
- Learn from regular coaching and collaborate with the wider customer engagement team.

Who will thrive here?

You may come from banking, insurance, telecommunications, utilities, automotive sales, a contact centre or another customer-facing role. Mortgage experience is welcome, but not essential.

- Confident, personable phone communication and genuine listening skills.
- Experience with KPIs, sales, service or conversion goals.
- Resilience, initiative and a positive approach to customer conversations.
- Solid attention to detail, willingness to learn and a team-first attitude.

About Finsure

Established in 2011, Finsure supports a national network of mortgage brokers with technology, lending solutions, data and business support. You will join our growing customer engagement team, reporting to the Head of Business Innovation.

Ready to make your next move?

If you enjoy connecting with people and want to turn your customer service or sales strengths into a career in financial services, we would love to hear from you. Apply now.

Eligibility: Applicants must currently reside in Australia, be Australian citizens or permanent residents, and have full Australian working rights.

📌 Outbound Customer Service Consultant – Home Loans (Melbourne)
🏢 Finsure
📍 Melbourne