/n Velflex – www.velflex.com.au /n Garment decoration / Heat Printing specialists What you’ll be doing./n /n

- Re-engaging old, inactive and lapsed customers

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- Building and maintaining relationships with active customers

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- Identifying opportunities to increase customer spend through better product education

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- Supporting our BDM with lead research, customer lists and opportunity development

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- Reaching out to prospective customers by phone and email

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- Following up quotes, samples, enquiries and previous orders

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- Helping customers choose the right transfer product for their job

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- Booking phone calls, virtual meetings and occasional local customer visits

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- Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot

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- Preparing quotes and supporting order processing when required

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- Working closely with Customer Service, Pre-press, Production, Dispatch and Management





What we’re looking for./n Someone who enjoys chasing opportunity, building relationships and following through properly. /n /n

- Confident and charismatic on the phone

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- Comfortable making outbound calls and starting conversations

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- Commercially minded without being pushy

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- Organised and disciplined with follow-up

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- Resilient when customers are busy or not ready to buy

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- A solid communicator by phone and email

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- Curious enough to ask good questions and understand customer needs

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- Comfortable working with customer lists, CRM systems and sales activity tracking

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- Able to build trust with customers over time

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- Motivated by growth, targets and creating momentum

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- A team player who works closely with sales, customer service and production

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📌 Outbound Customer Engagement Specialist (Brisbane)
🏢 Vel2100 Pty
📍 Brisbane