Outbound Customer Service Specialist

Are you a customer-focused sales professional with an eye for detail and a passion for delivering seamless service? We are exclusively recruiting for an established market leader in premium water filtration solutions, seeking an Outbound Sales &

- Customer Service Representative to join their Adelaide team.

Reporting directly to the Customer Experience Manager, this dynamic, dual-focused role balances proactive outbound sales with exceptional end-to-end customer care. You will serve as the primary contact for customers, helping them choose the ideal filtration solutions, managing subscriptions, and resolving enquiries with speed and precision.

Key Responsibilities

Outbound Sales &

- Consultation: Proactively engage customers to recommend, cross-sell, and tailor water filtration solutions while achieving individual and team sales targets.

Customer Service Excellence: Deliver high-quality customer support across phone, email, and online channels, prioritizing first-pass resolution on all enquiries and concerns.

Order &

- After-Sales Management: Process orders, quotes, subscriptions, returns, credits, and service requests with 100% accuracy using Zoho CRM and Books.

Delivery &

- Logistics Coordination: Check delivery schedules, manage backorders, track order progress, and communicate stock or delivery updates to customers.

CRM &

- Data Integrity: Maintain complete customer records, track sales opportunities, and log all service cases and interactions within Zoho CRM.

Cross-Functional Collaboration: Work closely with internal operations, logistics,



and finance teams to resolve complex customer issues and support continuous process improvements.

What We Are Looking For

Sales &

- Service Expertise: Demonstrated experience in outbound selling, customer service, and negotiation.

Meticulous Attention to Detail: Proven track record of high accuracy in administrative tasks, order entry, and report maintenance.

Systems Proficiency: Hands-on competency with MS Office and CRM applications (prior experience with Zoho CRM and Zoho Books is highly regarded).

Problem-Solving Skills: Excellent conflict resolution and problem-solving abilities to handle customer escalations smoothly.

Time Management: Strong organizational skills with the ability to multitask and balance competing priorities in a fast-paced environment .

Mindset: A customer-centric, resilient, results-driven mindset paired with a proactive and collaborative attitude.

What Is On Offer A full-time position based in Adelaide within a progressive, market-leading organization.

Access to structured training modules, ongoing coaching, and personal development opportunities.

A supportive, collaborative team workplace that encourages fresh ideas and continuous improvement.

Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format . Any queries please contact Chanel Hirons via email on chanel.hirons @randstad.com.au or on (phone hidden)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

📌 Outbound Customer Service (Regency Park)
🏢 Chanel Hirons
📍 Regency Park