/n Partner Success Manager /n /n

- High growth fintech

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- Own partnerships across onboarding, growth and retention

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- Car required

/n /n Enjoy building relationships, spotting opportunities and helping customers get more value from a partnership? /n We’re working with a growing Australian fintech business that already has an impressive track record locally and overseas. Picture yourself as a Partner Success Manager in their Melbourne team, supporting their next stage of growth. /n The Chance /n You’ll own a portfolio of partners from launch through to renewal, building trusted relationships with Business Managers, Finance teams and other leaders. /n Working alongside the Regional Manager, you’ll help new partners get off to a strong start, grow adoption within existing accounts and keep partners engaged for the long term. /n A dedicated Support Team handles day-to-day family queries, giving you time to focus on relationships and results. You’ll also have the opportunity to help shape partner success processes as the function evolves. /n What You’ll Be Doing /n Your role will focus on three key areas: launch, grow and retain.

You’ll: /n /n

- Lead onboarding, agreeing launch goals, coordinating system setup and supporting staff training and communications.

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- Build tailored communication and marketing plans to increase adoption.

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- Identify account growth, upgrade and upsell opportunities,



working closely with the Regional Manager.

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- Own renewals, regular check-ins and annual partner reviews.

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- Monitor account health, address risks early and share partner feedback with internal teams.

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- Visit partners regularly and represent the business at partner and industry events.

/n /n About You /n You bring at least three years of experience in account management or customer success, ideally with ownership of retention, renewal or growth targets. /n You’re someone who earns trust, stays organised and follows through. You’re comfortable talking with senior stakeholders, guiding customers through change and balancing several accounts and launches at once. /n You’ll also bring: /n /n

- A commercial mindset and the ability to turn opportunities into results.

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- Strong written and verbal communication.

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- Attention to detail and good CRM habits.

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- Initiative and confidence working in an evolving business.

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- A Melbourne or surrounding-area base and willingness to travel regularly.

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- Experience in payments, fintech or SaaS would be a bonus.

/n /n You’ll have flexibility to work from home, while also gaining exposure to the executive team. /n If you’re looking for a role where you can take ownership, build lasting partnerships and make a difference, apply online or call Ana Macedo at The Onset on 0403 748 727. /n

📌 Partner Success Manager (Sydney)
🏢 The Onset
📍 Sydney