Roster: Monday to Friday, 8.5 Hours per day (including meal break)

What You’ll Do:

- Operate the dedicated parts credit returns counter using the ticketing system; provide prompt, accurate service and clear guidance on eligibility before accepting items.
- Communicate clearly with customers regarding return policies, reasons for non-acceptance, and the status of their credits to support a positive customer experience.
- Process credits, refunds and adjustments accurately and within DOA, minimising customer wait times and ensuring timely resolution of credit requests in accordance with company policies.
- Analyse and report on return/credit trends
- Liaise with Inventory Control and Finance to reconcile credit accounts, resolve discrepancies, and support month-end close requirements, maintaining accurate records and dashboards.

Experience and Knowledge:

- 2 years in a similar customer service or similar customer-facing role
- Excellent conflict resolution skills and demonstrated experience in navigating challenging situations
- Excellent communication skills (written, verbal and interpersonal)
- Intermediate computer literacy skills (MS Office Suite and internet-based applications)
- High-level problem-solving skills with the ability to ask the right questions to understand and resolve problems
- Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment
- High level attention to detail
- Ability to work successfully within a team and autonomously




- Mechanical aptitude and an interest in parts or equipment

Our Benefits inclusive of but not limited to:

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Employee Referral Program – Opportunity to receive a referral bonus up to $5000 for applicable roles.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel secure to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: [6349]

📌 Parts Credit Returns Coordinator (Guildford)
🏢 Westrac
📍 Guildford